Bacchetta Bikes

While this app doesn't do a lot, what it does do is invaluable and it does it well! We quickly had everything up and running. I reached out to support with a question and they responded quickly, resolving the issue immediately and asking if there was anything else we would like to see the app do. Thank you Deniss for your fantastic customer service!

Workmate first reached out to us last Fall. After having a session with someone and explaining our needs, we waited and waited for a response and didn’t hear anything, despite reaching out a few times. We realize that our needs are unique, but the salesperson promised to look into it and get back to us. Come last month, I was really at my wits end with Lightspeed and thought I would reach out to see if the platform might be viable and if the drop in contact was an “oops”. It wasn’t. We have continued to find that your support team is not consistently responsive, sometimes taking over a week to respond, if at all. That is just not the kind of company we want to work with. Especially during the set up process, it is important that we are able to get all of our questions answered to make sure that the product will work for us. We still don’t know if it will or will not, but I’m not willing to continue waiting for inconsistent customer service. Updated February 14: Workmate reached out to us about a week ago with a very sincere apology and commitment to working with us if we were interested. We have taken them up on their offer and they have been much more responsive. We hope this trend continues and I will continue to post updates here.

Cyrus and his team and been amazing to work with. Not only is this app everything I needed to improve my sales, the after-purchase support has been top-notch. It is clear that Cyrus is vested in helping make me more successful, and in this day and age of AI-driven chat bots, it is quite refreshing.

Meh… too many issues. I just found out the program hasn’t been sending out notification emails. There are too many of the types of apps available to put up with one that doesn’t work.

This a fantastic, easy-to-use tool to improve your store's SEO. Support was easy to reach and always quick to respond. I was skeptical of the AI portions, but after trying them, find they generate good content that is easily modified to make it more personal. Did I mention that support is easy to reach and responds quickly? It also includes a few other tools that are not really promoted here, like SEO for collections and blog pages.

I really enjoy using your app to build up our custom bikes online. While I don’t have a lot of them on each of our sites (bacchettabikes.com and bentupcycles.com), they really add to the bespoke feel that we are trying to create in our business. And you are always so responsive if I have a question. Thanks!