Widerry
United Kingdom
••••••@••••••.com ••••••@••••••.com
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Reviews (2)
It worked well at first, but as I added new products, the reviews from other products were incorrectly assigned to the new ones, which should have had zero reviews. I contacted support, and they requested access to my store and three days to fix the issue. I told them I only had a few hours. They made me wait three hours, only to say they couldn’t fix it and advised me to delete the app. Not only did they never log into my store, but they also requested finance access on top of store access, which I found very suspicious. Luckily, I noticed and unchecked it. I’m now using a different app and have no issues.
Developer reply ·
Hi, We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. Your satisfaction is important to us, and we regret that we couldn’t resolve the issue within your preferred timeframe. About the access request, we only ask for permissions needed to troubleshoot and fix issues, and finance access is never required. We totally understand your concern and appreciate you bringing it up. We’re constantly working to improve both our app and support, and your feedback helps us do better. If you ever decide to give us another try, we’d love to make things right. Wishing you all the best with your store! Naim Team ReviewXpo
This app messed up my store. All my product images disappeared immediately after installing. I asked for support and they said their developper will fix it for me. I waited for 2 days they never fixed it then blamed my browser for it not working while insisting that it's showing on their side... big waste of time and additional stress in an already stressful time. Avoid!
Developer reply ·
Thank you for your review. Here are a few factors why we conclude that this could be a browser cache issue: - We had tested it on several devices in multiple geographical locations and the images are showing. We had sent screengrabs to confirm our findings. - You mentioned that it images are showing on your mobile but not on the same laptop that you reported the images were missing. - Images are still found in the Shopify Admin > Products page and it is not removed. To further confirm our findings, you can load your store on a fresh laptop/desktop to see if the image is loading. We can confirm that our app will not remove images from a store.
