purecarbondiamonds

Joy Nguyen and Nguyen Van Duc have once again been very helpful to me in answering my questions. I was a little lost as to some of the capabilities and limits of the application. I had specific and simple question about how registrations worked on the lock and login and b2b registration application and forms. They answered my questions promptly, accurately, and directed me to the location in their documentation where I could find the information again in the future as well as other related inquiries (which I promptly used later that day to answer another question).

Had a very positive experience with customer service. Responsive and helpful in a timely manner. I was having difficulty creating a global rule using their application because we had some custom URLs that also needed it locked with extra url-parameters (for filtering on a custom app). I was also having difficulty getting it to accept the final "/" in the rule. Not only did they solve the issue quickly, but they even anticipated the extra-url parameters issue without me having to ask. Joy Nguyen and Nguyen Van Huan were excellent to work with. No muss, no fuss.