RoyalMag
Romania
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Reviews (4)
Does not work on dawn theme. you can only see the announcement bar and the footer and the first product image, rest is white blank. Used to work
Developer reply ·
Hello friends at RoyalMag, We've reviewed your site, and it appears it has a fade-in effect that hides the content on page load and reveals it over a portion of a second. That's hiding the content from our recording tool. We've adjusted our app to deal with this, and all content on the page should be visible in recordings now. Please reinstall the app and reach out to our support via the in-app chat so we can confirm all is working okay for you now 😊 - Leo @ Propel Commerce
doesn't work on Dawn theme, you can only see the annonce bar, first image, and the footer but all without text, just white background. Same issue as propel replays
Developer reply ·
Hi there, the app works across dozens of stores who use Dawn - it is not limited by a specific theme. You've mentioned you are experiencing the same issue you had when using a different recording app (Propel). As such - the error is coming from your specific theme files, and not the app. It seems that you are trying to view an app or a custom element which is located on top of your main page. Some elements are wrapped inside iFrames which means we (or any other recording app) do not have access to their code, and can not technically record them in the view. That does not mean they won't show, it just means they would not be presented inside a recording. In these cases, we render widgets as gray blocks. The root cause of apps not able to render iFrames is because the app simulates your store HTML and visitors mouse movements. It's more of a front end simulation of your store, rather than a video. You can read about the technology here: https://en.wikipedia.org/wiki/Session_replay. If we would record a video - that would make your store unusable as it would take the entire bandwidth. Thank you for your understanding and happy to answer any questions directly - support@conversionbear.com.
Very nice customer support, asked for very specific needs and all demands we're met.Ogi is very friendly and easy to discuss with. I've installed this app to try it, but I'm sticked with it now. Better than other apps around and much more afordable.
Developer reply ·
Oh, Thank you so much for your amazing review, Feel free to reach out anytime! Sara from Tyslo team.
Very professional team and a great app, special Thanks to Marco for the help! Marco responded to all of my questions and needs.
Developer reply ·
Thank you so much for the review, it was a pleasure helping you! 😊 Marco from Releasit
