Andyanand

Hi, Thank you for the feedback. You are correct that Chaterimo is intentionally an AI-first support chatbot and currently does not offer live agent takeover inside the chat window. However, merchants can still follow up on customer queries through Chaterimo’s ticketing system. The AI can collect the customer’s email or phone number and create a ticket for your team to handle by email or phone. We understand that the distinction between AI chat, ticket-based human follow-up, and traditional live chat might not have been clear enough in our listing. We are updating the description to make this limitation more explicit. I also reached out by email with instructions for configuring the lead form and requiring contact information before a ticket is created. We would be happy to help you set this up. Best, David Chaterimo

Thank you so much for the wonderful feedback! We're glad to hear you had a smooth experience with our support team. At StoreSEO, we’re committed to providing helpful and timely assistance while empowering your store with powerful SEO and AI-driven tools. We're always here if you need anything else!

Hi there! I totally understand your frustration. We recently built a brand new feature to all one-time credits, as all the other alt text generating apps are charging by the month, we wanted to do something special for you guys and give the options for a one-time credits plan. Unfortunately, we had a small bug that erased the credits after 30 days, we quickly restored your credits and gave you an additional 1,000 credits as a token of our apology. Let us know how we can we make this up to you! PS: our live chat is open Monday to Sunday, we are here for you!

Dear Merchant, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our customer service. We have tried to reach out to you via chat and email so many times to address your issues and provide you with the best possible solution. But we have not received any reply from you, so we are wondering if you have seen our messages or not. Please check your email inbox & spam box once as our email responses might have landed in your spam box. We are here to help you and we want to make sure that you are satisfied with our app and our customer service, so please let us know if you have any questions or concerns. Thank you for choosing the Simprosys Google Shopping Feed App and for your patience and understanding. We hope to hear from you soon and resolve your problems. Thanks, Milan Vaghela Product Lead - Simprosys InfoMedia.

Thank you for your kind words!

Dear Andyanand, I have sent you a guideline email also to you on 4th Aug. Perhaps you have not received that guideline email. Actually deleting a duplicate SKU can be done in three ways. 1) Just replace the SKU value with null value. This is as if you go to the product edit page from admin and remove the SKU value from there and then save the product. Obviously after that in your store the duplicate SKUs will not remain because you have made duplicates with null values. In such case your variant as well as product will still remain there in store, because you have only made SKU value as null. 2) Delete the related variant, in such case your variant having that SKU will get deleted, but your product will still remain there in your store. 3) Delete the product itself. When you try to remove a duplicate SKU one by one by clicking on individual buttons then the app will not delete variant or product but this will only replace the SKU value with null value. On the same SKU duplicates page you will see another button, "Delete all in bulk" button. If you click on that button then a popup window will open. On that popup window you will find more instructions and alternative ways to delete duplicates. Try to select an appropriate option from that popup window and then hit the "Start delete" button given on that popup. If you want to delete duplicate products then my recommendation is you should use the "Duplicate titles" page instead of the duplicate SKU page of the app. After delete all duplicates from duplicate titles then check it from the duplicate SKU page. Sometimes merchants may find a difficulty in understanding the way how app works, but I am always ready to help merchants. If you are getting any difficulty then you can reach me on my support email. I will help you personally to remove duplicates from your store. Best wishes

This is an unfair review by folks from Andyanand. It appears there might be a misunderstanding, as we have no record of a support ticket being raised for the issue you mentioned in point 1 and 2. We are committed to resolving any problems our users encounter, and to do so, we need more information. We did send an email seeking clarification on the app features but have not received a response yet. If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.