SilikonBackform
Germany
Reviews (3)
After creating a new Microsoft Advertising account and completing the identity verification process, our account was automatically suspended without any clear explanation. Despite multiple attempts to contact support, we have not received a reasonable or detailed response clarifying the reason for this action. Our appeal was promptly rejected without further discussion or evidence provided. This experience is particularly frustrating given that we have been long-time users of Bing Webmaster Tools for over ten years and are active advertisers with Google, managing over €50,000 in monthly ad spend without any issues. We are deeply disappointed by the lack of transparency, communication, and customer care shown in this matter. While we respect Microsoft’s right to enforce its policies, we believe legitimate businesses should be given at least a fair opportunity to clarify or correct potential misunderstandings.
Developer reply ·
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
The TagFly team supported me throughout the entire installation process and was always available to answer my questions. Their support was fast, helpful, and highly professional. Truly one of the best experiences I’ve had with a Shopify plugin. Bravo – keep up the great work!
Developer reply ·
Thank you so much for your amazing 5-star review! Your kind words made our day! 🥰 We're thrilled to know you enjoyed your experience with us. 🎉 Your support means the world to us, and we can't wait to serve you again! 🙌 If there's anything else we can do to make your experience even better, just let us know. Have an awesome day! 🌈
An excellent plugin whose customer support surpasses everything else!
