Berry Jane™

Hi, and thank you very much for the honest feedback. First of all, I’d like to clarify that the app pricing, including all usage fees, is clearly stated on the listing page. Even at the maximum product volume (i.e. unlimited products), the highest possible price is $25.99/month. We always strive to be as transparent as possible about our pricing and overall offering, so if you feel that any part of the pricing or conditions was unclear, we would really appreciate it if you could reach out to our support team. This would help us better understand what caused the confusion and improve the experience going forward. Secondly, I’m really sorry to hear that the current value of the app for your store does not justify the cost. I’d really appreciate it if you could share whether there are any features you feel are missing or any ways we could improve the app to make it more valuable for your business. We’d also be very happy to welcome you back as one of our users if your needs change in the future. Thanks and best regards, Katherine

Hey, I am sorry to hear that, it's just a misunderstanding, Shopify just made an update which turned off the app in your theme, You will just need to turn it on back, but we understand your confusion. We initiate a refund from April and email you.

We're sorry to hear about the issues you've encountered with our app. We haven't received any recent support tickets from you, and we also haven't seen similar reports from other merchants regarding these issues. It’s possible that the issue might be related to other recent changes made to your store. That said, we'd love the opportunity to help make things right. Our team will be reaching out to you shortly to provide assistance and ensure everything works smoothly. -Kiwi Management Team

Hey, Team at Berry Jane™ 😊🙏🏻 We are so happy to receive your 5-tar review! 😍 This makes us so happy to know that our features help your store 🤝. Please always feel free to contact us with any further questions you might have 🐬!