Kiwi Size Chart & Recommender
by Staytuned · launched
View in Shopify App Store ↗Reviews (1179)
**Unfair Pricing Model – Feels Like a Hidden Billing Trap** I am extremely disappointed with Kiwi Sizing's pricing model. After upgrading to a higher-tier plan, I discovered that they charge based on my store's total order volume, even for orders that never use their size charts. **Why should I pay for orders that have absolutely nothing to do with this app?** This is an unreasonable and unfair billing practice. Merchants should be charged based on actual usage, not their entire store's sales activity. This pricing structure feels like a hidden billing trap that penalizes growing businesses. I strongly encourage other Shopify merchants to carefully review the billing terms before upgrading. **Kiwi Sizing should seriously reconsider this pricing model.**
Developer reply ·
Hi Liming, My name is Sharky, a Customer Experience Lead at Kiwi. I'm sorry to hear how disappointing this experience has been, especially after upgrading your plan and discovering that orders without size charts were still included in your usage charges. Your concerns about how our pricing works are completely understandable, and I recognize that simply explaining the billing structure doesn't address the frustration you've experienced. I'll be following up with you directly through your existing support conversation. I hope we can find a fair way forward and rebuild your confidence in our app. Respectfully, Sharky
Bastante funcional.
Developer reply ·
Hi Linda, My name is Sharky, a Customer Experience Lead at Kiwi. I appreciate you taking the time to share your feedback, and I'm glad to hear that you're finding the app useful. I'd love to understand what we could improve to make your experience better. Someone from our team will be reaching out to learn more about your feedback and see how we can help. Thank you for giving us the opportunity to improve!
Ze hebben me super goed geholpen en was binnen 30 minuten opgelost
Developer reply ·
Getting everything sorted within 30 minutes is great to hear! We’re happy our team could step in quickly and get the issue resolved for you.
Support was prompt and very useful.
Developer reply ·
Prompt and useful support is exactly what we want every merchant to experience. Happy we could make things easier for you!
Customer service has been great!
Developer reply ·
Love hearing that our customer service has been great! Thanks for sharing the kind words and for using Kiwi.
Good and quick service!
Developer reply ·
Fast and helpful is exactly what we aim for! Happy to hear you had a smooth experience with our team.
Developer reply ·
We’re thrilled to see those five stars! Thanks for having Kiwi on your store.
The size chart and recommender did not appear on the quick add slide draw. Sharky and the Kiwi size developers did an absolutely incredible job of solving the issue. Appreciate the time and effort team!
Developer reply ·
So glad Sharky and our developers could get the size chart and recommender working properly in your Quick Add drawer! Thanks for recognizing the team’s effort and for sharing such a thoughtful review.
Totalmente recomendado es lo que espere por años, y además un excelente servicio y acompañamiento para cualquier duda
Developer reply ·
We really appreciate the five stars! Thanks for choosing Kiwi.
Kiwi is a great app, their customer support is next level. Ron really helped me out today!
Developer reply ·
It’s great to hear Ron was able to help you out! We’ll be sure to pass along the kind words. Thank you so much for the five stars and for choosing Kiwi!
Me han cobrado 1 año de suscripción cuando lo tenia quitado para que no me cobraran más. No me parece buenas prácticas y tampoco responden a los correos... No lo recomiendo
Developer reply ·
We’re sorry for the unexpected charge and appreciate you bringing this to our attention. We’ve already processed your refund, and a member of our management team will be reaching out to you directly to make sure everything is fully resolved. We appreciate the opportunity to make this right. - Kiwi Management team
Developer reply ·
Thank you so much for the five stars! We really appreciate your support for Kiwi.
best sizing app there is! So much customization available for such a good price and the team is so helpful and responsive if you can't figure something out. Highly recommend
Developer reply ·
It’s amazing to hear that our app gives you the customization you need at a great value! We’re also really happy our team has been helpful and responsive whenever you’ve needed a hand. Thanks so much for the recommendation!
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Developer reply ·
Your five-star rating means a lot to our team! Thanks for choosing Kiwi.
Muito eficiente, o atendimento rapido! Recomendo
Developer reply ·
It’s wonderful to hear that Kiwi has been efficient and that you received fast support! Thank you for the recommendation.
Developer reply ·
Thanks for the five stars! We’re happy to have you with Kiwi and truly appreciate the support.
Service is incridible
Developer reply ·
So happy to hear that our service has been incredible! Thanks so much for the five stars.
Première expérience concluante pour l'instant ! Merci
Developer reply ·
Merci pour ce retour ! Nous sommes ravis que votre première expérience avec Kiwi soit déjà concluante.
Developer reply ·
Thanks for the four stars! If there’s anything we could do to make your experience with Kiwi even better, we’d love to hear from you.
The app is amazing and provide size insights to customers while shopping.
Using this app from last few weeks, it's stable and highly customisable.
Love this app. Great customer support options, too!
Tried out their "Plus" ($15USD/month) plan with the 2 week free trial and quit that plan before the free trial period ended as I decided to use a different app. Noticed that I was going to be billed for that plan for the month anyway 2 days before it started. Approached support whilst it was still showing as an upcoming bill to ask about why I was getting billed even though I ended the free trial plan, and set it back to free. Didn't get a response even after multiple follow ups. Now that billing went through and they're still not responding to my messages/emails. Now not only do I need to waste a huge amount of time to try to find a way to fight for a refund as I never used the application for a paid tier beyond the free trial period, I will also need to find a way to protect myself and ensure that they don't bill me monthly AGAIN as they do not seem to want to respond to my support enquiries.
Developer reply ·
We’re sorry for the frustration this caused, especially after you canceled the Plus trial and then saw the charge go through while you were still waiting for a response. Your messages came in over the weekend while our team was out of the office, but we understand how concerning it was to see the billing proceed without hearing back from us. We’ve since resolved the charge through app credits earlier today. We apologize for the delay and the time you had to spend following up, and we appreciate the opportunity to make this right. - Kiwi Management team
kind and fast service
Developer reply ·
So happy to hear you had a kind and speedy experience with our Kiwi team. Thank you so much for the five stars!
Perfect help from the customer support team
Developer reply ·
It means a lot to hear our customer support team was able to help so well with Kiwi. We really appreciate your support!
great customer service. the ai is also very helpful
Kiwi has helped us clean up our sizing charts and the team has been very quick to help with any requests!
Developer reply ·
We're happy to hear that Kiwi has helped clean up your sizing charts and that our team has been quick to jump in whenever you need help! Thank you so much for sharing your experience.
Great
Developer reply ·
Thanks so much for the five stars! We really appreciate your support.
I’ve been using Kiwi for over two years now and have always been very satisfied, but I find the recent changes to the pricing plans absolutely ridiculous. I used to pay $6.99 a month and could publish up to 100 size charts. Now the price has gone up to $7.99, whilst you’re only allowed to publish 10 size charts. That’s a massive downgrade for a higher price. As if that weren’t enough, Kiwi now also charges extra based on the number of orders you receive each month. This wasn’t the case before and really makes no sense at all. It’s a shame to see that an app I’ve enjoyed using for years is becoming increasingly expensive whilst offering less and less. Think carefully before choosing Kiwi, as I find the current value for money downright poor. There are much better competitors on the market with fair prices! Kiwi, this is a real shame
Developer reply ·
We’re sorry the recent plan changes have been such a disappointment, especially after more than two years with Kiwi. We understand why moving from your previous $6.99 plan with up to 100 charts to the current pricing and lower chart limits feels like a significant loss in value. Our plans were restructured to better reflect different levels of app usage, but we recognize that this change does not work well for every merchant, particularly longtime users of the previous plans. We appreciate you sharing this feedback, and someone from our management team will be reaching out to you directly to discuss your concerns further. - Kiwi Management team
ZERO Star We had been using Kiwi Size Chart for a long time under a monthly subscription model. Recently, we discovered that the billing appears to have changed to a pricing model based on store order volume, which resulted in charges of more than AUD 1,000 over just a few months. What is most disappointing is that we were not clearly aware of such a major billing change before these charges accumulated. For a size chart app, charging based on a store’s total order volume also feels unreasonable to us, since the app’s core function does not increase proportionally with the number of orders.
Thank you so much, Roel, for your patience and your help. My issue has been resolved, and I’m very happy with the support I received. I highly recommend Kiwi!
Be Aware!!!!! Do NOT install this app! Besides charging a monthly subscription fee, they also charge additional fees based on your sales volume. This pricing model is outrageous and feels like daylight robbery. Be very careful before installing!
Developer reply ·
Thank you for the 5-star review NEKKETSU team! We appreciate the support.
Perfect
Developer reply ·
We love hearing that Kiwi has been a perfect fit for you. Thanks for the five stars!
The training materials for implementation could be better, but the staff went above and beyond to help me custom code a solution for my product. They also provided invaluable expertise in ensuring my calculations from tech pack size chart to recommendations were accurate.
Developer reply ·
It’s wonderful to hear our team could go above and beyond with the custom coding and help make sure your tech pack size chart calculations translated accurately into recommendations! Thanks a lot for the 5-star review!
Developer reply ·
So happy to see your 5-star rating! We’re glad to have you using Kiwi.
Developer reply ·
Your five stars mean a lot to us! Thanks for choosing Kiwi for your store.
Great support and the size chart app offers lots of display options.
Developer reply ·
It’s great to hear that our app's display options are giving you the flexibility you need for your size charts! We’re also so happy our support team has been there to help.
To create a size chart is quite simple. I used an image and Kiwi Size Chart created the chart.
Developer reply ·
It’s great to hear Kiwi made creating your size chart so simple, especially by turning your image into a chart. Thanks for sharing your experience!
Perfect,
Developer reply ·
We appreciate your kind feedback. And we're glad that our app's been working perfectly for you. Thank you for choosing Kiwi!
We have been using this app for several years and were happy with it. Unfortunately, after accidentally upgrading our plan, we were moved to a completely different pricing model without any clear warning. We used to pay around $5 to $7 per month. Now we are being charged around $150 per month because the pricing is based on the number of orders. This pricing model makes very little sense for our business, especially when the app simply displays size charts and has nothing to do with order processing. The biggest issue is that once you have created 100+ size charts, switching to another app is extremely time consuming and difficult. It feels like customers are locked in and forced to accept the new pricing. The pricing is not transparent, and we were never clearly informed that a simple plan upgrade would permanently move us to this expensive order based model. The app itself works well, but the pricing policy is very disappointing. I hope the team introduces a fair pricing option for long time customers instead of forcing them into an unreasonable pricing structure.
Developer reply ·
We’re sorry this plan change resulted in such an unexpected price increase, especially after years of using Kiwi and building more than 100 size charts. We understand your concerns about pricing transparency and the difficulty of moving an established setup. A member of our team has reached out directly to review your account, explain what happened, and work with you toward a fair resolution. - Kiwi Management team
Hele fijne app om maattabellen op te stellen en volledig naar eigen voorkeur te personaliseren, zou het zeer zeker aanraden. Je wordt goed geholpen als je vragen hebt.
Developer reply ·
Kiwi makes it easy to create fully customized size charts, and we love hearing you’d recommend it! It’s also great to know our team has been helpful whenever questions come up.
Developer reply ·
Thank you for the 5-star review! We appreciate your support.
Great customer experience and very friendly and managable size chart creation
Developer reply ·
It’s wonderful to hear Kiwi made size chart creation easy to manage and that our team provided such a friendly experience! Thank you for sharing this.
Developer reply ·
Your support for Kiwi means a lot to us!
good service
Developer reply ·
Love hearing that you received good service from our team!
great app
Developer reply ·
We love hearing that Kiwi is working great for you!
Developer reply ·
Thank you for the wonderful support!
Developer reply ·
Five months with Kiwi and a five-star rating is wonderful to see!
They have great customer service. They were able to help me out with my issue in no time.
Developer reply ·
It’s great to hear our team resolved your issue so quickly! Thank you for the five stars and for choosing Kiwi.
Unfortunately I've had to change this review to 1 star. I have been trying to contact support for over a year and now I'm just going round in circles and no one is responding to me. I will now have to look for an alternative app. The team have put in a lot of work to get this working exactly as we wanted! There were some complexities when moving over to a new theme but they worked tirelessly to get any issues resolved ! Thanks to all the team, great app which supports our complex requirements :)
Developer reply ·
Hey there A7 EUROPE and team! Thank you so much for your kind feedback! We appreciate your recognition of our team's dedication to support, and we are very thankful for sharing the experience you had. If you have any questions or need any help, you know where to reach us!
Unfortunately I've had to change this review to 1 star. I have been trying to contact support for over a year and now I'm just going round in circles and no one is responding to me. I will now have to look for an alternative app. I would highly recommend this app! I had a very complex request for one of my sizing charts and I have been working with Arci and the team over the last few weeks and the end result is even better than we hoped! The team were incredibly helpful and spent a lot of time working on this. They always responded quickly and came up with awesome ideas to achieve what we were looking for! I'm planning to roll this out across other stores and products, it's an amazing app with so much functionality and customisable options!!
Developer reply ·
Hi there A7 UK and team! Thank you so much for the detailed review! We truly appreciate your kind feedback and support. Arci had a great time helping you out and we'll make sure that he is recognized for his efforts. We are very proud to have him on our team and it makes us so happy that he was able to provide you with great suggestions. If you need further assistance or have additional questions, you know where to reach us! Thank you for choosing Kiwi!
Great App!
Developer reply ·
Thanks for the five stars and for calling Kiwi a great app right from the start!
This app has been such an important addition to our store. The size charts are professional, and the recommender gives our customers the confidence they need when placing their orders. It has also helped minimize sizing questions and reduce abandoned carts by providing shoppers with the information they need to order with confidence. I've had a few questions along the way, and their customer service has always been responsive and helpful!
Developer reply ·
It’s great to hear Kiwi’s size charts and recommender are giving shoppers more confidence while reducing sizing questions and abandoned carts. We appreciate Kiwi being an important part of your store over the past eight months!
ze helpen je ook echt heel goed als je in de live chat iets vraagt!
Developer reply ·
Four months with Kiwi and helpful live chat support is wonderful to hear, Anna Chiara. We’re happy our team has been there when you needed them.
Developer reply ·
Your five-star review means a lot to us. Thank you.
Developer reply ·
Thank you for the 5-star review, team!
Overall a great app with very helpful support. Some things to mention - 1. the settings could be more user friendly with more design options that does not require use of CSS. 2. Most importantly - the localization options are limited. If you are running a store with a less known language, you might have some trouble localizing. That being said, hopefully more default languages (or an option to set up a custom language) will be added soon. Otherwise, it is great!
Developer reply ·
Thank you for the thoughtful five-star review, Elorëlle. We’re glad Kiwi and our support have been helpful, and we appreciate your ideas for easier design settings without CSS and broader localization options. You can submit a feature request by clicking the link below: https://staytuned.featurebase.app/?b=67f3fe52fa267ccc0832233b Create an account before posting so you’ll be notified by email when our product team starts working on your request or shares an update. Please let us know if you need any help getting started.
For someone like me who's just starting out, it works great! I'm loving using the Kiwi Size Chart; besides being easy to use, it also has very useful features!
Developer reply ·
Marek, we’re happy to have Kiwi supporting your store. Thanks for leaving the 5-star rating!
