Virell

Hello there, and thank you for the feedback. I'm sorry you were charged for months on an app you weren't using. That's a frustrating thing to find, and I don't blame you for being upset. On Shopify, an app's monthly plan keeps billing until you uninstall it. Vitals stayed installed, so the charges kept coming even while it sat unused. The day you reached out, we immediately helped you stop that and offered to sort out the past months for you. I've followed up a few times since to make sure it happens. That offer still stands. Write to help@vitals.co, ask for me, and I'll see it through for you. Michael, Head of Support