Tineco US
United States
Reviews (4)
Huge thanks to Nula for the timely support and responses to our team. Our campaign team is based in China, and the PB team provided extremely detailed answers to every question during their working hours. Whether it was minor campaign setup details or in-depth activity data, they supplied corresponding root-cause analysis, solutions, and prompt internal tool assistance. I’m writing this review with sincere gratitude to recognize every hardworking team member and this platform. Special shoutout to John, the technical specialist who assisted us with coupon configuration. Everyone did an amazing job! That said, there are still areas for improvement during usage, such as language localization, data export functions, and risk alerts for discount setup. We hope we can keep collaborating and grow better together through ongoing communication. The support team is incredibly friendly – kudos to them! Honestly, one-on-one human support is incredibly rare in today’s market dominated by automated chatbots. I just wonder if the founder will struggle to keep up with replies as more users join, haha.
Developer reply ·
Hey! :) We're thrilled by your review. Words cannot express how happy we are right now! 🥹 Thank you so much for taking the time to leave us such a nice review. And yes, you're totally right about your comments. We're constantly improving the app. We really appreciate that you've seen the value in our conversations. We don't have a dedicated support specialist, we're just the founders, and we try to talk to our merchants ourselves as much as we can, and hopefully we'll keep doing that! ;) Best wishes, Nula
Quick and accurate response
It is a great app and has great support service!
Developer reply ·
Thank you for your kind words! We're thrilled to hear that you find our Omega Facebook Pixel Ad Report app great and that you're pleased with our support service. 😊 If you ever need any further assistance or have questions, feel free to reach out. We're here to help! 🚀
good app. give a lot help to our customer good app. give a lot help to our customer good app. give a lot help to our customer
