Kendal Mint Co®
United Kingdom
Reviews (4)
The App works but beware despite turning off "Import Orders" (which Shopify explicitly say is the only chargeable part of the app) Shopify began charging me significant amounts, going against their own terms and conditions, and without my permission. I was not importing orders, just syncing product inventory to our Amazon account (which is a significant size now). They decided to start charging us a fee for all our Amazon orders completely unrelated to anything Marketplace connect. My money is still being held although apparently the billing team are looking into it but it does not seem to be going anywhere.
Good overall App for the notifications on out of stock products. The email, SMS integrations are great. We particularly like the fact "add to cart" buttons can be switched to "Notify Me" or any other custom CTA. The preorder setup could be improved, It's hard to sync preordered items with our shipping system. We lost track of a lot of the orders. Perhaps creating a new order ID for preordred items, separate from the existing order would be more effective. There is also no option to add separate messages for each product on preorder. Eg we had a product on preorder due in on X date and another on Y date, but we could only display one date for all. customer service is good, would recommend if improvements are made to preorders.
Developer reply ·
Thank you for your thoughtful review and for highlighting both the positives and areas where we can improve. We're so glad to hear that you're enjoying the notification features, email and SMS integrations, and the flexibility with custom CTAs—it's great to know these features are making a difference for your store! We’re also sorry for any challenges with the preorder setup. We understand how crucial it is to keep track of preordered items seamlessly and to provide specific messaging for products with different arrival dates. Your feedback here is invaluable, and it helps us identify opportunities to refine the experience. Thank you again for your balanced feedback and for continuing to use our app. Please don’t hesitate to reach out if there's anything our team can assist you with—we’re here to support you!
Small dedicated team who will did everything they could for our new store and customizing the appearance. The app also seems to work well for rewards on different activities.
Developer reply ·
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
