Glowkey

They don't have a proper seller support and I used their platform for almost 2 months and the experience is really bad. Even for the cases with the FAKE remarks they don't have a proper solution, you keep providing the proofs the shipment will be marked undelivere... and later on RTO. And for some very genuine case where customer clearly said that they didn't received any call from the delivery boy and for every FAKE attempt I provided them the VOC but it was still marked as RTO and when I asked for the refund no answer from the team. You keep mailing them they won't revert. For one of my shipment pickup was done on 16th august and till now it is in transit and I asked my POC for the refund he said he is arranging it but till now I haven't received the refund. There are a few other shipments that took more than 1 month for the delivery but imagine after 1 month also fake attempts, and when asked for refund they have no answer. Guys, there are better platform in the marked please prefer them.

Not one of the worst companies, it is the worst company that offers logistic services. I literally have cases where the product has been delivered to the customer, and they mark it as undelivered, and even after providing them with the proofs of the delivery, they have marked it as RTO. Their team is so irrelevant they have a script they will just read it they don't have any solution for the problem. Even if you raise a ticket after a day or two they mark it as resolved without even verifying whether the attempt made was genuine or not. I have raised complaints so many times they haven't given any solution till now. For them, 3 attempts from the delivery side are like the maximum effort anybody could have done in their life. Their team is also fake, just like their false remark. When it comes to accountability (What's that?). Shiprocket will always say, "It's from the courier company's end" Dude? Then why are you here? Just to deduct money from the wallet of your customers. The NDR is also useless; it seems like they are not trained at all for everything "Can I keep you call on hold for 60sec" Is it a joke or what? And after that, again they ask for hold. Why can't you resolve it right away? For them, customers are a joke, they just enjoy sitting in the office, and their customer support team is the best among all the teams in reading the script... Especially, their senior team, by any chance, if they connect with you, dude, they are the real actors. In one of my cases, the customer didn't receive the call for the delivery and was marked undelivered again and again. When the senior asked her, Are you ready to collect the delivery? The customer said yes. A normal person would have rearranged a delivery, but guess what, it was marked RTO because 3 attempts were made. Then why the hell do you confirm with the customer? I have raised my concern at escalations@shiprocket.com and no solution with in day or two they resolved cases and most of them were fake remark cases still they are resolved. God knows how I have many such cases. Guys, if you are choosing Shiprocket, please understand that you only have to fight.