Saabuni
United Kingdom
Reviews (5)
Wouldn't install. I raised a ticket stating I have followed their instructions carefully. They were quick to respond however they just referred me back to the same instructions without a resolution. No follow up email was responded to. Poor support really.
One of my friends had previously logged in to triple whale whilst using my laptop. A few days later I decided to also start using it. When I clicked the app link to install and open, I filled out all the normal information as you'd expect. The problem is, it connected my store to my friends and shockingly there is no way of removing the account and disconnecting it from my friends using any of the settings. I asked support, but got a few very patronising responses saying they can't be disconnected from each other but then again they also said that if that's what I wanted then I can never use the app again, very odd, offered zero actual help, very disappointed overall.
Developer reply ·
Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it — please be on the lookout for an email from our team.
Fixed issues after reviewing. Overall a good app
Developer reply ·
We pro actively reached out to you again and fixed the issue. If you have any more questions or need any further assistance, please let us know.
Really helpful staff, so quick and easy to set up and use.
