Gwartzman's Art Supplies
Canada
Reviews (5)
We’re been using this app for many years, and have successfully ran many sales campaigns using it. The tag removal function is great for limiting points usage on sales items. We recently had a problem with sales badges displaying, and Norbert fixed the issue within a couple of hours. Highly recommend! Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards
Great experience! Needed some guidance setting everything up and Clark was super helpful and patient. We really appreciate it^_^!!
Developer reply ·
We’re happy that guidance during setup made your experience easier and that everything is working well. Thank you for your kind feedback! 🌟
The customer support for this app is greater than any customer support I have received for any other app in the past, and WAY better than the Shopify customer support. Plus the app works very nicely with a large array of product pricing with the Gold Plan. Was originally going to use three different apps to do the same thing that this one app does. We can now give certain customers specific price points with just a simple login with no product discount codes. On the note of codes one of the reasons why the customer service was so good was the fact that they were able to create a decent amount of custom code to get the app working the way we wanted it to work. Ankit rules, the amount of troubleshooting that needed to be done was quite a bit, but was extremely painless thanks to the quick responses and intelligence of this employee! Well done. Highly recommend this app for anyone wanting to give student discounts, wholesale prices, or a Pay Later feature.
Do not recommend this app. App was not ready upon download. Had to give permission do developer to finish installation and then once fully installed customers were unable to use the checkout button on our store resulting in frustration and loss of sales. This was not fixed for hours after problem was noticed and we did not hear back from Secomapp for far too long after this occurred, only received auto generated emails until after our store had closed for the day. Would have been nice to talk to someone over the phone about our problems but no phone number can be found online. Using this app has brought me doubt to use any third party apps on Shopify.
Developer reply ·
So sorry for your unhappy experience. Sorry that we are only available and will quickly respond to all your request within our working hours (8.30am -6pm – GMT +7). We have checked carefully and fixed all of your issues. Supporters also emailed and inboxed your Fanpage to follow up your case promptly. Please check and let us know if you need any support.
Very easy to use and navigate. Connects with Mailchimp and has everything I needed! Definitely recommend.