Suztain.no
Norway
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Reviews (5)
Broke Our Images & GMC Listings, No Auto-Relink, Poor Warnings. We enabled SEOAnt’s “Optimize image file name” after an expert recommendation. The app renamed image files, Shopify treated them as new assets, and the old URLs broke so product images disappeared across our storefront and Google Merchant Center. We lost alot during this time. So do not click anything until you have read everything!
Developer reply ·
Hi Stefan, Thank you very much for taking the time to share your experience. We are truly and sincerely sorry for the inconvenience and impact this issue caused to your store, including your storefront images and Google Merchant Center listings. We fully understand how disruptive this must have been, and we genuinely regret the frustration and losses you experienced. We take your feedback very seriously. After reviewing your case, our team acted promptly to optimize the image file name feature and strengthen in-app warnings and prompts, so merchants are clearly informed before enabling this functionality. Your feedback directly helped us identify this risk and improve the feature for other users, and we truly appreciate that. Feedback from experienced users like you is critical to helping us continuously improve our app. Once again, we sincerely apologize for the trouble caused and thank you for sharing your honest experience. If you are open to it, please feel free to reply to this email at any time — our support team will be more than happy to assist you further. Warm regards, SEOAnt Support Team
I started using this app to offer engraving options on some of our products — and I honestly regret it. They claim that my Shopify theme is “special” and therefore not compatible, even though the Enterprise theme is widely used. When reporting issues, the support team rarely provides real solutions. The app often stops working without any changes on our side, things randomly reset, and orders are incorrectly flagged as if engraving was added when it wasn’t. Unfortunately, support just blames the setup instead of helping to fix the actual problems. Not a reliable app for professional stores.
Great support, great product, but a bit high priced
Developer reply ·
Thank you for the honest feedback! 💬💡 We’re glad you’re happy with the product and support. We’ll keep working to deliver even more value - your input means a lot! 😊
Good service and app for the price!
Never seen a customer service for a Plugin that are this serviceminded! If shopify is new to you or you are advanced. They will help you!
