Forthglade

As a new member of the team I was struggling to de-bug an issue we were having with Storemapper. Philly came back to me within 24 hours and was very patient and responsive - supporting me to get the issue resolved. The functionality is good and exactly what we need to help customers find out stockists. It also has several features in the back-end that Philly helped me to find which I'll also be exploring further. Overall exactly what you'd want from an app - good functionality and great support if you have an issue.

Unfortunately we were recommended this app by an old supplier and told it was easy to install and outside of the monthly fee it would not cost too much to configure. Upon installation this was in fact not true and we were quoted thousands of pounds to install the app. We then approached the app provider for help and to discuss the issues we were having. The app provider was less than helpful. We were told there was no option to end the contract early even though we have not been able to use the app so effectively we've paid for nothing with no help, support or understanding of the situation. We even suggested a breakout clause paying half of the yearly fee etc. but there was absolutely no flexibility or understanding from the app provider. This has had a huge impact on a growing small business like ours. As a result we would not recommend this app to anyone as ultimately the service for the amount you pay is not there.