MARIEMUR
United States
Reviews (8)
Perfect for E-commerce business!
Great app! It's very easy to use and makes creating bundles much simpler and more effective than other options. Everything works smoothly, and the support team is always friendly, professional and they genuinely want to help and have never left any of my requests unanswered or unresolved, even when some required technical intervention. Highly recommed!!
Customer support works well. They strive to resolve all issues and respond very quickly.
Developer reply ·
Thank you so much for the 5-star feedback! 🙌 We're so happy to hear that our support team has been responsive and efficient in resolving your issues. That’s exactly the experience we aim to deliver! We really appreciate your trust and kind words. 💬✨
Based on my decade of eCommerce experience, this solution delivers the most value compared to the alternatives I've seen. It's the top performer so far.
Our opt-in rate skyrocketed, while we getting valuable insights in form of gamificated popup
Useless Customer Support cannot provide any help with the issue. This doesn't allow us to provide the customer with the return label for 2 months. I even talked to their supervisor over the phone and got nothing! Our business struggles just because Aftership doesn't care about their long-term customers. They also ignore me in chat for the whole months already. We will switch to another tool.
We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.
Developer reply ·
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I would also like to inform you that we've already forwarded this concern on priority to Visible team and also CC you in that email thread for check the updates from Visible team. We are keep following up with them for faster resolution. Rest please be assured that you are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We've also informed about this concern to our development team for an alternative for a quick fix. We'll update you once it will be fixed. We regret the inconvenience caused to you. Regards, Team Postmen.
We're using Re:Amaze for a while. Switched to Re:Amaze from Gorgias. The pricing is much more flexible in comparison to Gorgias. Also, the Support Team is much more responsive and helpful. The Onboarding and whole migration were not that easy, but this is just because I've never done this before and never used Re:Amaze. Having Support Team assistance during our transition period is great because it makes this process much easier. I like Re:Amaze, because it fulfills all our needs at this moment.
