AfterShip Shipping + Labels

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I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.

Aseem was amazing, faster, and effective

user friendly, great customer service would highly recommend this app

I had a question about labels payment today and Aditya was able to help me really fast in the Chat! Thank you so much, you saved me a lot of time! :)

I installed the plug-in after several bad experiences with other developers. The plug-in had a pretty good designed interface, and it looked like it could cover our needs, which were very simple. Just placing orders and printing labels in 4 x 6 format, standard for the logistics industry. Their support assured me it was possible and were ready to charge us 89USD/ month. However, on trying to ACTUALLY configure the plug-in, it became a never ending string of meetings, emails, and chats with tech support. They will never say their software doesn't do something, and will string you along and try to blame other products and developers. Finally, after over a week of wasting time with them, sending emails to other developing teams, etc. I actually found out their software wasn't working for us at all. We JUST needed to generate and print labels in a standard format (4x 6) with two carriers in two countries in the world. One would think that's really basic in e-commerce, right? Think again. Everything they said was possible, turned out to be untrue. Very disappointed, they made my company waste over a week of our time. Beware of this company. They continue to string you along with incomplete information until you find things out on your own. Don't pay for this plug-in. It doesn't work.

We ran into some minor issues with Aftership labels, and Aditya was able to assist me with the issues. I appreciate their help and the quick resolution.

having a trouble today about created label but their staff help to troubleshoot immediately. awesome

I'd like to take a moment to commend Harvinder for his outstanding service in assisting me with creating a custom label. His dedication and expertise made the process smooth and successful. Thank you for the exceptional service!

Très efficace. Une assistance à votre écoute. Un très bon service. Super service de la part de Ankit Pathak

Scammers. I have been a victim of this scam where my money was stolen.

Their full-service platform works pretty well. Had a great experience with AfterShip Tracking and now I'm enjoying Aftership Shipping as well.

works perfectly with our store and support is always fast and super helpful! Easy to use and setup too.

Aditya from Aftership Shipping's customer service was accommodating. She was not short with me in her response and was not dismissive, which I have had with some Aftership reps. She was attentive and patient. Thank you Katherine Shop Baby Boutiques

Moazzam listened to my needs and went out of his way to answer my question. _______________________________________

Ankush was very helpful, love the service, was very patient, really happy with it! .................

great app and better support! they are very responsive and helpful they were able to help me with multiple issues and get me active right away

Aftership is the most organized platform i used for returns and shipping to my customers .Its a plus they integrate with many apps that make our customer service top notch.Customer service is always readily available 24/7

My issue was resolved! Thanks........................................................................

Excellent app. Fast and easy with no problems and very responsive customer support when needed. Highly recommend.

We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.

The app developer does not know his/her own app at all. Every time that I had some issues, the customer support did not know the solutions 90% of the time and it took them a week to get back to me with some non sense answer. Be aware! They did not disclose all the information about the app. If you want to cancel the label that you have purchased, it needs to be done within 30 days. Their support did not even know it until looking into it for one and half weeks. If you ever cancel the labels, your will not get refund until you request escalation from Shopify or do a chargeback on the credit card. All they response were we are an free app. You have to contact the shipper/carrier directly when I did not even pay the carrier directly. They do not have any common sense to resolve any issues. The app needs to be removed unless they optimize it to a useable app. It has too much flaws that should not be running!

I couldn't get past setting up a courier. Ended up in an endless login loop. Support was poor (sent me a Developers Guide, asked me the stock standard "change browser"--I'm using Chrome, if it doesn't work with Chrome, it's no good). Eventually was able to click on courier icon. Took me to an API set up screen with message for Shopify users to click on a link to the new experience. Back in the loop. Uninstalling.

Samad a été d'une très grande aide pour reconfigurer nos étiquettes de retour. Nous utilisons Aftership et Postman depuis 3 ans maintenant et c'est très facile d'utilisation pour nous et nos clients. Je recommende

The app continues to improve, and the customer support team is very helpful and responsive. They also prompt you for app features you might not know about yet and/or for updates that you may have missed.

I am dealing with support on how to print one label for more than 3 hours. Now I am dealing with a guy named Moezzam, it looks like this guy is professional at wasting your time.

We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.

Just started using this app, so I don't have a lot of feedback on the app itself. I am not tech savy at all, but the chat support was so patient and helped walk me through the set up to be able to create return labels. SO thankful!

Not suitable if you are not US based, as USPS labels can only be used through this system if you have a credit card linked to a US address.

This is a very good app which provide all of shipment service, and the support is very great respond, even on the email and realtime chat support!!

I haven't been using the app long, but support has always been quick to respond and get me sorted out through the chat. It's generally easy to use (as long as you know your shipping terms) and I love that it's built using the same visual front end as shopify - makes it feel more natural to use. I've connected the app to my UPS account and it's been saving me a ton of time.

Can hardly solve problems, there are many customer service personnel online, however, it was just politely catering around most of time. The whole problem solving process was very time consuming, not substantially move forward. I'll uninstall this app soon. Please be careful to use it.

Support is terrible. They are online all the time (which is nice) but never able to actually help. They just "raise tickets" and no one resolves anything. Wondering if Im just speaking to a bot...

Great solution for making our international labels. Customer service is always available. Just a little request, please solve bugs in a shorter time, our customers can't wait for days for us to make their label and ship their items. Anyways it has been solved in the end, hope it's going to continue working for a long long time now! :))

easy to setting up. and It really nice support team. They response very first. I really appreciate it.

Good free platform to process shipping with shopify! It can sync data with shopify and service support is good!!!

Unable to set up a courier account with them, and did not get any updates from the support team within two weeks.

Customer support is world class! The user interface is nice and easy to use. Legit FREE. No hidden paid services. Great app for shipping at a discount.

The Postmen app is easy to setup with the courier account and use and customer service via chat is prompt and efficient.

This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could not be valued at zero". I reached out to the support email, as per their instructions, and they told me they would look into it. The company Automizely, who makes this app, has very fast response times to issues initially, but their customer service reps very rarely have an answer to the questions being asked. They initially respond quickly and then inform me that they will get back to me "shortly", "soon", "as soon as possible", or that they are "escalating it to another team" and then don't actually provide a solution. It has now been over one week that I have been waiting for a simple return shipping label in a day and age that customers expect fast service. Our customer has been waiting patiently for a return label, and naturally I will have to go and find another service to get the label, because this company is absolutely useless when it comes to solutions being provided. I have asked multiple times even for a rough ETA - is it one day? One week? One month? And they ignore the question. They ignore, or fail to understand most questions, and it is hands down the worst customer service I have seen from any of the apps in the Shopify store. They have failed to actually provide me with a solution, and I have literally wasted hours in chats with them trying to get very simple answers out of them, and they can't do it. Being quick to respond is useless if you never provide a solution. That is exactly what Automizely is like.

I want to love it but some areas aren't as refined as I expected. Hopefully this gets better with time.

Easy to setup and contacting customer support was quick and painless. Now I have a reliable way to ship my products.

This app sucks. Its incomplete. You have to manually add product dimensions each order? It was promising.. but what happens if you have 100 orders an hour.. you have to set one default fallback dimension and weight and have that auto applied to each order? cmon man. even basic cheaper apps have that option. Until they come up with an export/import feature.. they shouldnt be on here for anything other than very small shops

Great customer service!! I appreciated the fact that even though it was well beyond normal business hours someone was able to help me!

Great app and amazing customer service :) Thank you for making shipping easier for us! Postmen has helped me significantly.

I like this app, it is easy to use, and free! It helps me make first class labels easily and free of charge!

Great customer service, I downloaded the app and had a question. They responded right away! I would recommend if you are small business t use this app

I recommend this app to anyone looking for the perfect shipping rates. It very easy to use and the support service is great.

I have just installed this app, but so far it looks great. I think this may really speed up my shipping process. Support is super quick at replies.

So far so good So far so good So far so good So far so good So far so good So far so good So far so good So far so good

While the initial setup can be confusing, the service and customer support have been great. This app is very powerful for handling returns. Definitely recommend. For a step by step guide to setting up amazing customer returns with this app check out a video I made: https://www.youtube.com/channel/UCkIC8yF8ArE4rfF0E_OtX2Q

I haven't started using this app fully, as I am still quite new to Shopify. I have been using Shopify to fulfill my orders, however I am looking forward to giving this app a chance. I had a few questions and Riyaz was able to answer all of them in a timely manner. Thank you Riyaz for the amazing support! I definitely recommend this app, as it seems pretty straight forward and integrates very well with your Shopify orders.

Diese Leute sind die besten. Jede Support-Person, mit der ich gesprochen habe, war freundlich, hilfsbereit und kenntnisreich. Ihre Hilfe wird sehr geschätzt. Mach weiter so.

Recently, installed this app. Once I understand how it connects to Shopify it was an easy run. Thank you for answer my questions.

Interface could be more user friendly but their support team is super helpful! As a Canadian company, we finally have the opportunity to offer US return labels with Postmen and AfterShip Returns Center.

I am using this app to simplify shipping and returns. The customer service is great. Very excited to use this app

This is a great shipper app. Allows us to connect our FedEx account easily. We like all the apps from this developer!

I think this app is going to be a game changer for our automated returns! Excited to see how it helps our process.

The app works well for automating your store's return process. They have good customer support to allow you to troubleshoot any issues you might experience. Overall, I give them a 5 star review because the support is crucial, as invariably you are going to need it at some point.

Excellent free app that we use for Fedex shipments, and support are responsive too! They are good at taking on new feature requests also.

I started using this app and I like it. It is actually quite sophisticated and does handle various shippers and shipping scenarios very well. I ran into a small problem (my fault - because I did not define weight for the package itself) - I received prompted support (within less than 2 min) and the engineer I chatted with was very knowledgeable, professional, and friendly, too and was able to identify the problem quickly and told me how to fix it. This was a very pleasant experience - thanks!!

#1 Shipping App in History of Shopify. So easy to integrate, technical skills not required. Cool App

Customer service is amazing. They were on top of my issue and had a resolution within minutes. Thank you for a great product.

The customer service is the best! Very happy with them. The app is great and very easy to use. I recommend this app!

We use this app in connection with AfterShip Returns. It app does everything it needs to do in regards to label creation. On top of that, the customer service is stellar! Thank you :)

I like this app!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What I've seen up to now, it's a very easy to use app. It saves a lot of time in my company with the shipping process. Works great

App is good. App is good. App is good. App is good. App is good. App is good. App is good. App is good.

Integrates well with both Shopify and Aftership. This is especially helpful in automating the shipping service part of the business easier.

This app allows us to track the shipments easier. We used this app along with their AfterShip Return app together. We highly recommend it for any products company.

Just added the app to help streamline returns. I hope this works as well as it seems so far! Wish me luck

Does as advertised. And support actually will get on the phone with you to help. Not just going back and forth with chat dozens of times like what happens with some apps. I would recommend this app

Very easy to set up. Does exactly what it says and integrates perfectly with the preferred carriers even with custom negotiated rates.

No order search box in new design , invoices doesn't include shipping cost and discounts , although we don’t use the AfterShip app, they send AfterShip tracking links to our customers.

I put 4 stars because I'm having trouble with the configuration but the app developers are helping me solving the issue. Great app in general.

I had a question about installation and I was helped by Manish. Hopefully the app works :) . I haven't used it yet

Simple to use UI and get support staff makes this an easy install. Looking forward to using this during holidays.

Amazing customer experience. Super responsive and helpful. 10 stars! I appreciate their rapid responses and the want to help!

------------------it is beginning. Not using the app that much but it is free. ---------------------

Good App for creating labels all in one place. Works well with Shopify. Easy install and setup. Must have if you ship/create labels.

This app is great we are using it for one month and it will reduce our manual work as well and also it will help to give good customer experience due to this automation tool work.

Tried to set up a shipper account. It did not work. Customer service was slow and not helpful. At this point we cannot use the app as intended as it is not possible to set up a shipper account for our UPS store.

Great app, simple to use, intuitive dashboard, and great customer service!

Great App. Very easy to use!! Highly recommended

Poor service, very slow at responding. Cancelled service, they kept charging.

So far communication has been horrific! We are trying to launch our new site and yet no one has come back to us for 6 days. Terrible service and will leave if we don't hear back. What a shame as promised so much.

I deleted the app from my Shopify store and I am still being charged!! Also I was always charged an international fee along with my subscription! This is a terrible app and no one should use it.

Almost impossible to reach them. I have a basic question which has not been answered in 10 days.

I will recommend this application to my friends, to whom I will help build my online store

Very good support and easy to integrate. Thanks SeeandWear.Com

Postmen has been a lifesaver. It's easy to integrate with my Shopify shop and I can now automate my whole delivery process with both Postmen and Aftership.

Great app with nice support. The integration is good as well.

Easy to use. Be sure to ask your provider for API.

good app.easy to use it ,thank you

I think this is an excellent app. I am not going to use it however, as my store had a different app for order printing and Postmen got downloaded by mistake. Best of luck with this fabulous tool!

This is a really cool integration that we needed. Thank you.

Please double check your information before signing up. I contacted to confirm the use of TNT in Australia and was told its fully supported. After a week of back and forth setup with postmen and TNT it was realised that it actually was never supported in the first place. Waste of time.

Love this APP! The rates for USPS are better than my Stamps.com rates.

App works well now , thank you. Great USPS rates

Great app and great support - really pleased with UPS integration in the UK. Just waiting for Royal Mail integration to be updated and it will be perfect for us.