BE THE CHANGE
Switzerland
Reviews (6)
Great app. Kept it simple for a not so simple but complex matter using separate shipping rates for D2C and B2B. Very logic and intuitive way to handle the app and the shipping rules. Support gets even 6 stars: Fantastic, quick & friendly support resolving problems in a heartbeat.
Developer reply ·
Thanks Be The Change Team! It's a pleasure to have you on our app :)
Great app that integrates smoothly with Shopify. The app has a wide range of options and adjustment possibilities. The support and customer service is excellent – fast, competent and friendly. This would deserve an extra sixth star. Highly recommended.
Absolut bestes tool für Reviews. Ich und mein Team sind sehr zufrieden.
Up until now, I can attest that the application is excellent, and Dragana's assistance has been absolutely phenomenal.
At first glance actually a cool app. But when trying to reach out for support. Nobody answers. I am now waiting 7 days.
Developer reply ·
Hello, thank you for bringing your concerns to our attention. We genuinely appreciate your initial positive remarks and sincerely apologize for any subsequent frustrations you experienced with our support service. Having reviewed your case, our records indicate that our support team did respond to your inquiries promptly. We sent replies on July 4th and July 8th, within our operating hours. We understand that the perceived wait time might have been longer, and we sincerely regret any inconvenience this may have caused. In a bid to better assist you, I've personally reached out to you again via our support channels to guide you through your concerns and address any unresolved matters promptly. Please, do check your email and connect with me so we can collaboratively work towards a suitable resolution. Your satisfaction is paramount to us, and your feedback is instrumental in improving our services. We would appreciate it if you could consider updating your review to reflect the accurate information provided and our ongoing efforts to rectify the situation. Thank you for your understanding and cooperation.
Very easy to install and to operate. And if something doesn't seem so easy, the support (Kay) is first class.
