JAWX
Germany
Reviews (6)
Unfortunately, I’m very disappointed with this app – especially the support. Even though they advertise Priority Support, you don’t feel it at all. The in-app support function seems to be nothing more than automated bot replies that are useless when you have real issues. Individual concerns are not understood or simply ignored. Support via email is also hardly reachable. Either you get no response at all or replies are very delayed and not helpful. For an app that handles business-critical processes like inventory syncing, reliable support is essential – and that promise is clearly not being met here. Conclusion: Good idea, but the support is extremely poor and makes the app frustrating and unreliable when it actually matters.
Developer reply ·
Hi there, we hear you loud and clear. It’s incredibly frustrating to feel like you're talking to a bot when you have a real-world business issue. We’re sorry for the delay and the lack of clarity you experienced. Our team is currently in direct contact with you to fix these individual concerns. We’re using your feedback to improve how we escalate 'Priority Support' tickets so this doesn't happen again. We look forward to getting everything back on track for your store.
I would love to claim damages. The app deleted images from products, and now what? Great, now I have to find hundreds of product images again and assign them to the right products! Keep your fingers off the app or make a backup first!! Edit to 5 stars because the support team did everything they could to fix the issue. All mockups were recreated, which must have been a huge effort… full respect for that. They could have just left me hanging, but they didn’t. I’m continuing to use the app for editing my images.
Developer reply ·
Thank you, JAWX, for giving us the opportunity to make this right. We understand how important product images are for your store, and we’re very sorry again for the impact this caused. When issues happen, we do our best to stay with them and work through them together with our users. We really appreciate your patience throughout the process and your trust in us. If anyone using the app ever needs help, our team is always here to support.
Great support from Tanie thank you .. great app i like it
