Super Living Today
United States
Reviews (4)
Absolutely wonderful customer service
Developer reply ·
Glad our team was helpful! Thanks for the review.
This was one of the easiest to use and most helpful apps I've used for my business. As a fitness professional it took me less than 20 minutes to set up my first product.
Developer reply ·
Hi Super Living Today, Thank you for your excellent feedback! We are ecstatic to receive such praise from a fitness professional, and we look forward to fulfilling your orders for your customers. Yours truly, The Supliful Team
Was able to apply this to specific products and not all products which provides great benefit. Other similar apps do not offer this feature. Unfortunately, reports on this app are severely lacking. There is no way to check/track non-compliance or orders that are currently using this system and the status of said orders. I have customers not paying the second month and no way to track that through the app. I have to manually search each order. I'll be removing this app ASAP. I'm bleeding money using it and the reports are non-existant. Thank you for the feedback and sorry that you've faced inconvenience. Feedback like yours makes us improve our apps and become even better!
Ship times take forever and there is no live service. I'm about to leave after 18 months. Was a good service but now all I have are angry clients.
Developer reply ·
Thank you for your honest feedback! We're sorry to hear the shipping delays with your orders. Covid-19 has also affected delivery times worldwide due to border closures and limited cargo travel. This is not something that we can affect as it involves global processes and policies. While more flights are being scheduled, some delivery delay is still expected for the time being until the situation with the pandemic really improves. We have placed disclaimers on our site when placing an order as well as on our Covid-19 updates page about possible shipping delays (see here https://www.printful.com/covid-19). We can be reached at support@printful.com and chat feature is available during US business hours on Mon–Fri. On average, you can expect a reply from our customer support team within 48 hrs. I see you have been in touch with our customer support. I'll send you a follow-up email to make sure all your concerns have been successfully resolved. Please let us know if you have any additional feedback, write to us at feedback@printful.com -Lauma
