Oishii Planet
Italy
Reviews (3)
I had a setup call with Jenifer and she was wonderful! Helped me set up with everything, now I just need to allow Shopify API and it's good to go! Thank you Jenifer!
Developer reply ·
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
customer support is great, patient, and very fast. they helped me a lot to get to learn how to use the app.
Developer reply ·
Hi Yucong, This is Diego. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Diego Transcy - Translate Language and Convert Currency
Ottima app e buon servizio clienti. La uso per spedizioni con poste italiane, facile da impostare e usare. Purtroppo poi è successo che ho avuto problemi con una spedizione (andata in giacenza) e non ho più ricevuto assistenza. Una persona mi dice il pacco è in consegna l'altra mi dice che è in sede (a 90 km di distanza dall'indirizzo corretto). Ho riscritto per più chiarimenti ma nessuna risposta. Le risposte che ricevo sembrano robotiche. Unfortunately, had to update the review because the first one was peer pressured (the guy called me more than once to tell me to leave a 5 star review, even though he didn't help much). After using this platform for a while, I realized there is literally zero customer service and assistance. You have to wait ages on the chat and they close it after two words. No telephone available for calling and getting help.
