SelfGem
Netherlands
Reviews (2)
Atrocious customer service that has no basic knowledge. They don't even know what z-index means. Also, the smart translate feature is completely buggy. It translates some parts and leaves out others. Even mixes languages within 1 email. Ive been using Klaviyo now for 2 months and was better off with Omnisend. It was also cheaper with basically the same functions. What a waste.
Developer reply ·
Hi, and thank you for your feedback. A senior member of our support team has reached out to you and is eager to work with you regarding these concerns.
Changing my 5 star to 1 star again: The app is fantastic but customer service is absolutely terrible. They don't take your issues seriously and try to cut corners. They ask for information about the issue. I get them the information from my customers and provide it to them. I even had to give my customers compensation so I could help the developer better. They proceed to completely ignore my e-mails for 3-4 days with all the detailed information about the issue without a single confirmation, then repeat to tell me I should ask for information from my customers??? Which I literally did and you didn't even read it? And all this only after contacting them 2 times why they weren't responding to my e-mails. In short: THEY DON'T EVEN READ YOUR E-MAILS. Their customer service js not organized and a mess. MIND YOU I PAY THE HIGHEST PLAN with 'priority support'. It's just a joke. They will probably still not know what im talking about in this review. It's hilarious.
