Ohdita
United States
Reviews (3)
Be careful when using their email templates. They add default ALT text of the original image and include a link from some other company within some templates with animated pictures. Unfortunately, I realized this only after sending an email to my customer list, and now my customers received an email where the main clickable image leads to a completely different website. Those ALT texts and links shouldn’t be added to the templates. The services of your partner should be advertised in a different way not in a hidden way within templates!
Developer reply ·
Thank you for taking the time to share your feedback, we really appreciate it. We understand how important it is for your emails to look and function just as you expect. Someone from our team has reached out directly to help address your concerns and gather more details, so we can take a closer look and support you further. Your input helps us continue to improve the experience for everyone.
I don't recommend adding this app to your store - it's buggy, full of errors and don't have many options you get in the browser version - like you can't add team members, can not connect Google Analytics or Google Ads account. So, if you have never used the browser version, you wouldn't even know that all other options exist. I installed this app following their instructions on how to connect my Shopify store, but it still created it as a new project. I tried to reach out to their support via the app, but no one got back to me. I then reached out to them through their support email address, and they haven't been helpful as well - they leave most of the questions unanswered and they also do not know how their app works on Shopify's end. I thought I would switch to the app within Shopify so that I don't have to reinstall google tag manager's tag or Clarity's snippet every time I update my Theme, because the tags get removed with every update. But now I see it was a big mistake, and I should have stayed with the initial set up. Now I will lose a month of all the latest collected data.
BE AWARE - they don't disclose this before installing the app. "Kindly note that as of now, the Omnisend logo can only be removed from your Forms and Campaigns if you are subscribed to one of our paid plans, either the Standard or Pro plan." I could maybe go with Omnisend logos showing up on the bottom of an email, but not on a sign-up popup! That makes the free plan pretty much useless. Also, they failed with the first try of communication. After a long wait, I received a quick reply that didn't address all my questions, and then they just stopped responding altogether. I spent an entire day trying to figure out how this app works, but at least I discovered these issues early, giving me the chance to switch to a different app. It makes me wonder, how can you build a business with this kind of customer treatment?
Developer reply ·
Thank you for taking the time to share your experience with us, and I’m truly sorry to hear that it fell short of your expectations. I understand how frustrating it must have been to discover the Omnisend logo on your sign-up popup and to feel that our response didn’t fully address your concerns. That’s not the experience we aim to provide, and your feedback helps us improve. The Omnisend logo appears on forms and emails within the Free plan as part of a balance that allows us to provide powerful tools at no cost. With the Free plan, we offer a suite of advanced marketing features – including automations, forms, product reviews, integrations, SMS and push notifications channels, as well as live chat support available 24/7, 365 days a year – all of which can be explored without a paid subscription. Having our logo on communications created within the Free plan helps us keep it accessible and free, while also allowing businesses to use many of the same capabilities found in paid plans. This way, we can continue supporting businesses of all sizes, including those just starting out, while also offering a seamless upgrade path that removes the logo for those ready to access even more premium features. I’m sorry to hear that our first response missed the mark; that’s certainly not the standard of support we aim to deliver. As we approach Black Friday and Cyber Monday, our response times might be a tiny bit longer than usual, but please rest assured that we’re doing our best to assist everyone as quickly as possible. If there’s anything we can still clarify or assist you with, please let us know – we’d love the chance to make it right. Thank you again for helping us improve, and we wish you all the best with your email marketing journey.
