Pepper Pong
United States
Reviews (5)
Can't say enough about Matt and the BreezyFile team - these guys are PROS when it comes to navigating the complex world of state sales taxes. Within days we went from scrambling/confused to assured/confident, which of course has allowed us to focus more time on strategy and mission-critical items. Highly recommend this group/product!
Great product and great customer service if there are ever any issues (very rare)
Can't say enough about Grommet and all the learnings (and sales!) we gained when our product was listed. The integration is seamless and creating our product page was very intuitive. The communication from the Grommet team anytime we had questions was top-notch. Highly recommend!
I tried em all...install, uninstall, install, uninstall. until i found this one. it's not the prettiest back-end interface, but don't let that fool you...it works. and at a huge discount to the other "prettier" interfaces like loox, stamped, etc. Mustapha and their entire support team responds in seconds (writing this on Sun morning after great support on an issue!).
The app seems fine, but this is the only App I have ever installed that does not offer good support. There is no real time chat available. I have an urgent problem trying to get my past orders imported and I can only submit a lifeless form for help. The auto responder says "we will get back to you in 12-24 hours, but this may be longer on weekends." I may have to uninstall the app and look for something else if I can't get help quickly. Again, this is the only Shopify App I've ever installed where this has been the case.
Developer reply ·
Hello Pepper Pong team, Thank you for providing us with the information about your support experience with Stamped. We sincerely apologize for any inconvenience you may have encountered during the process. We understand the urgency of your issue regarding importing past orders, and we want to assure you that our support team responded within 5 hours of the ticket's creation. We had made multiple attempts to reach out to you for further assistance and resolution on your ticket. However, it appears that our communication may not have reached you successfully. We truly value your business and want to ensure that we address your concerns promptly. If you are still experiencing difficulties or require further assistance, please let us know, and we will prioritize your case to provide a swift resolution. Your satisfaction is our top priority, please don't hesitate to reach out to us, and we will do our best to assist you promptly. Thank you for your patience and the opportunity to support you.
