Betsyandiya

Really pleased with the app so far. This is the helpdesk built from the group up *specifically for* Shopify instead of the helpdesk that tries to adapt its existing platform after the fact. Would you rather have a round peg and a round hole or a square peg and a round hole? Installation and setup was a breeze compared to Zendesk. Zendesk took me a good couple of days to get setup. Gorgias was a couple of hours. I've found their customer service responsive and eager to consider my needs as a customer and their iteration and new feature development seems to be clipping along at a nice, speedy pace.

Big time savings and efficiency possible with this app. Especially useful adding tags/notes to certain orders that can be used as triggers/conditions for rules in other applications (like Shipstation)

We rely on inventory planner to make smart buying decisions for our business. We are a traditional retailer (online & brick/mortar) and we manufacture a line of jewelry. Inventory planner helps with both sides of our business -- buying finished product from other vendors as well as manufacturing our own. I love the ability to look at Open to Buy by category. Oleg and Elena are very responsive to feedback, are very available by email, and iterate new features regularly.