Bon Bon Bird Toys
United States
Reviews (6)
If I could leave zero I would. Luckily I haven’t really messed with the app or changed my store or set up the payment plans. This app messed up my other store, my pictures won’t load on website & site doesn’t even show up in search anymore. Leaving a review to get a response from customer support. My store hasn’t even had a visitor today! Don’t install this app! I need help getting whatever code you have in my store that has messed it up! Customer support doesn’t reply in chat when you need help, only onboarding to get your $35 plan they insist you get no matter how many products you have!
Developer reply ·
Hello there, I'm sorry to hear about the trouble you've experienced with our StoreSEO app. We take feedback seriously and are committed to resolving any issues you encounter. Our team is ready to investigate the matter thoroughly and provide you with the support you need to ensure your store functions smoothly. Whether it's troubleshooting technical issues or addressing concerns about the app's impact on your store's performance, we're here to help every step of the way. We see you haven't yet responded to our outreach attempting to investigate the issue with your store. We'd really like to help! Regarding the lack of response from our customer support team, we understand your frustration and sincerely apologize for any delay in communication. We are actively working to improve our response times and ensure that every customer query is addressed promptly and efficiently. Please respond to our email or let us know your availability here https://calendly.com/storeware/storeware-custom-meeting it will allow us to look at your website. We're committed to resolving this issue for you. Looking forward to hearing from you Thanks
Hi Andy! I have not had any response after numerous attempts and Shopify support has also contacted you. YOUR APP RUINED MY 3 STORES!!!! SO HERE IS YOUR REVIEW FOR YOUR APP!!!! After spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by your app, in which you did reply on one of my stores and denied it. While working on my main store this is what they said, Hello there, Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below. As this issue will cause Google SEO issues because of the incomplete product structural data. Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months. Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores. Have a great day! Deleting your app now. I will be sure and review your app from my other 2 stores soon. DO NOT DOWNLOAD THIS APP ON YOUR STORE IF YOU WANT TRAFFIC AND SALES. READ ABOVE WHAT THEME DEVELOPERS FOUND THIS APP DID TO MY 3 STORES!
Developer reply ·
Thank you for sharing your feedback. We sincerely apologize for the inconvenience. Please rest assured the technical issue mentioned has been completely resolved, and we have provided full support and data exports as requested. If you need further assistance, our team is always available via the Intercom live chat widget.
Great support from Jess. So glad I switched review apps. This is going to be a great benefit for my store.
Zero Stars for Snakes!!! They keep charging you after you delete the app before the trial period ends. I was charged twice in the same month for my other store. Here is what they say, Shopify told us that you need to reach out to them and they will explain where the refund that we issued went. The refund is in Shopify credit and most likely It was used for another app or Shopify plan Itself. Due to privacy reasons they cannot disclose exactly where It was used, but If you provided both of the screenshots I sent to you - Shopify will explain that we refunded you and where the refund went. What they said, Sorry for the late reply. I was talking to Shopify about It. So the invoice was created on June 8 (after 3 day trial) and billed on June 30: And we refunded you on June 22 for the June 8 - July 8 period. You had a single charge and we refunded the full amount. Here is my app info that had a 30 day trial. June 21 - App uninstalled June 4 - App installed There is no refund credit on my account except one for today and the money does not go back into your account either. Shopify support is now transferring it to their billing department to resolve the issue. These people are liars and snakes and will continuously send emails to try to make you sign up again. This app messed up ALL of my stores. BEWARE INSTALLING THIS APP FOR YOUR STORE!
Developer reply ·
If you are reading this and are having billing issues, please email us at info@tiny-img.com - we resolve 100% of the cases related to billing. --- Update: We did everything correct here, we refunded the merchant the full amount in Shopify credit, but due to Shopify billing, our issued credit was applied else where. Shopify told us that the merchant was informed where the credit was applied, but still decided to leave a review while they previously had left us a highest rating review. Billing reviews are really sad to get due to apps not having control over billing. Old response: Hi, Julia here. I deleted our CEOs reply as I feel really hurt about your review. Please understand that there is no point in not refunding you and ruining our reputation. We have been in conversation about your 3 stores and I went out of my way and refunded you for all of the 3 stores and for 2 of them I convinced my team to provide you with a free one year trial because you said you cannot afford the subscriptions.. Refund for this store: https://prnt.sc/NHd47e7ULEAJ Refund for tc-beauty.com: https://prnt.sc/iu4lG9IqVFAl Refund for olivermontessori.com: https://prnt.sc/lktYKisK5De5 You even had left us a review previously for the quality support I provided. This was your review: https://prnt.sc/Pe_ksKB8PTcK We even reached out to Shopify and asked if we did something wrong, but they confirmed that we did everything correct: https://prnt.sc/1d4hnzeLxYJF And again, caring for you I reached out to Shopify today and pushed them to do a direct refund faster. Which they did for True Colour Beauty and Oliver & Company Montessori Toys. I really cared for you when we were talking, helped as much as I can and because of the Shopify billing misunderstanding you're calling me a liar, a snake. I feel really hurt as I gave out my best for you. :( I wish we could have a conversation between us and I could again explain where Shopify support misinformed you and that we did everything correct like Shopify superior support said: https://prnt.sc/1d4hnzeLxYJF
I'm sorry but what did the app do? When I checked my images they were all still the same. Did Nothing. Uninstalling
Developer reply ·
Thanks for the honest feedback — we missed the mark when you tried us. The app has since been rebuilt: alt text now auto-generates on product creation, covers every Shopify Markets locale you publish, and routes through a review queue so nothing publishes without your approval. If you'd like to give it another try, email wiktymouse@gmail.com and we'll personally walk you through setup to make sure it works for your store.
Update: UNINSTALLING! APP is another Shopify POS APP! I get spammed from this app. Not sure if I’m going to delete it or not. Since I downloaded it even my social media started blowing up really bad with people claiming to be Shopify experts or pretending to be customers. Hey, do you ship worldwide blah blah blah. I’ve also noticed a major decrease in store traffic and it does not send to your email either. App seems to work but not like it says. If you want spam use this app. Tested the tracking and it don't work either even with an order that has tracking on it. Noting works but SPAM! Go to another app if you want a chat box!
