Wild Foods
Chile
Reviews (5)
Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made. Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app". After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)
Developer reply ·
Hi F!👋 Avraham here, Director of Customer Success. Thank you for your feedback, and we’re sorry to hear about the issues you experienced. I understand how important it is for everything to work smoothly from the start, and I'm here to help resolve any problems. It sounds like there may have been some confusion with the installation process, and I'd appreciate the chance to connect and turn this around for you. I'm going to email you, please come back to me so I can make sure everything is taken care of for you :-) Best regards, Avraham Customer Success Director
Julia really helped me with the urgent problem I had. She was efficient and got amazingly quick responses. I will definetly keep using this app, it helps incredibly.
The support team is really helpful and the app works very good! Highly recommended for all those who want to implement a Loyalty Program!
Developer reply ·
Greetings, amazing Wild Foods team 🍕, We are so grateful for your kind words and it just made our day much better. Thanks for sharing your experience with us to the community. Growave is the All-in-One marketing tool and it gathers key tools that are in high demand and definitely will help merchants to boost their shops 🚀. Cheers!
