BodySonicUS

We apologize for any confusion regarding the charges. We'd like to clarify that our billing system is managed by Shopify, and as a third-party app, we adhere to their policies. We understand that your billing cycle ended on November 13, and you uninstalled the app on November 20. Unfortunately, due to the billing cycle falling into the next period, charges may have occurred after the uninstallation. We sincerely apologize for any inconvenience this may have caused. We're here to assist you further and would appreciate the opportunity to look into the charges for you. Please reach out to us directly, and our support team will work diligently to address any concerns and provide the assistance you need. Thank you for your understanding, and we look forward to resolving this matter for you. Best regards, GemPages Support Team

Hi BodySonicUS team, Nathan, the product manager of EG here. I have tried calling you multiple times and sent a few emails but have been unable to reach you to resolve this matter. The subscription charges are handled by Shopify - and the app's subscription fee is taken at the same time as your monthly Shopify plan payment. The records show you uninstalled it during the second month of use which correctly led to the second payment being charged for. This review shows the amount of time you used the app - you were installed for 2 months and were charged correctly for the duration of your usage. No more payments will be taken as the subscription ended when you uninstalled. I am happy to discuss this with you, feel free to reach out to us here: support@506.io Kind regards, Nathan