AKIRA
United States
Reviews (3)
LoyaltyLion functionality seems as I would expect. Checks boxes for the big requirements we have. Their support on the other hand is arguably the worst I have ever experienced. Issues I have raised takes DAYS, WEEKS to get sorted. Escalating the lack of urgency resulted in one big shoulder shrug. I will be leaving this app as soon as our contract is up.
Developer reply ·
Thank you for your feedback - we’re glad to hear the platform is meeting your core requirements, but we’re very sorry to hear about your experience with support. We’ve taken the issues you raised seriously and have worked to address them directly with you to resolve them, keeping you updated throughout. In addition, our Director of Customer Success has been in touch to help resolve this as quickly as possible. We appreciate your feedback, and we remain committed to supporting you moving forward.
Pinch’s data and analytics allow us to customize our returns flows in Loop, automate actions through Gorgias, and truly understand our customer segments. This enables us to tailor the experience for each customer—whether that means identifying fraud and bad actors or rewarding our VIPs—while seamlessly integrating into our broader tech stack. The team is awesome to work with, agile, quick and always pushing to be one step ahead of the rest! Could not recommend them more!
Very easy to use and love how customizable it is!
