Mojo Beard
Serbia
Reviews (8)
EDIT: Unfortunately, another one of those things that seemed too good to be true. The Free Forever plan became a paid plan overnight. Another one in a series of scams with false promises. I wonder how long Shopify will allow this behaviour? Nice app, do all the simple tasks I need, fast support. I haven't tested all the functionalities, but what I need works great - for now.
Developer reply ·
Thank you for your feedback — we appreciate it. We’re glad the app and support have been helpful. We understand the frustration regarding the pricing change — it wasn’t meant to feel sudden or misleading. For the past 10 days, we’ve been emailing users about the upcoming update, and we also offered a discounted rate for existing customers. As the app has grown, a paid plan became necessary. Our goal is to support ongoing development, improve features faster, and provide better long-term stability. We’re sorry for any disappointment and are always here to help if you’d like to discuss options. Your feedback truly matters to us. Thank you again for your support and patience as we continue improving.
The impression is the same as most of these negative reviews. It found about 10% of the photos on the site and "optimised" less than 10% of that number. It completely ruined most of the images and when we did the restore, there were quite a few that we had to completely replace. The report that is generated is mostly inaccurate and misleads the user. Avoid this app, there are much better ones, which are also free.
I've been using this app since the beginning and then suddenly the chat bubble disappeared. I tried everything to fix it, I even reinstalled the app, but it didn't work. In addition to the app being rubbish (like most Shopify apps), now the same can definitely be said for Shopify support. The Get Support link just doesn't work (504 Gateway Time-out). It's sad to see the former e-commerce giant turn into a worthless platform that has clearly lost all strings. EDIT: I finally got support and the most shameless answer possible. Of course, they shifted the blame to another app with the excuse that some scripts were added on April 15th that are causing the problem. Of course, that is a plain LIE because Inbox ceased to function long before that date. Besides they don't know how to make apps and maintain them, now they have started to shamelessly LIE to users! Liars and hypocrites. As a platform they have become plain garbage and only useful to Plus users, but they make billions from us, regular users.
I install the app and immediately see that it doesn't work. I contact support and find out that the app is broken and that the developers are supposedly working on solving the problem. Support team tell me to be patient and they will solve the problem in 12 hours. 15 hours later, they tell me that it will be resolved in 24 hours. This all happens during the weekend and support team admit to me that they don't have developers who work on weekends - so they lied to me... I understand that the app is free, but this is quite irresponsible and I simply cannot recommend this to anyone.
This is a great and easy to install app. Hana gave us a wonderful support and help us to customize the app for both of our stores. I truly recommend this app!!!
Maybe this app does the job for most people, but I ran into a simple problem that support couldn't (or wouldn't) fix for several days. The newsletter form does not work and shows an error. First, I waited an hour on the chat for them to solve my problem, and then they realized that they couldn't and transferred the problem to the developers. Since then there has been no information. If they can't fix a little thing like this, how can I trust this app and be sure of support if bigger problems arise??? Maybe it's best to skip it and look for a better app.
Developer reply ·
Thank you for your feedback! We’re sorry that you were disappointed that I’ve kept you waiting for so long – we try to provide as much the best service as possible but sometimes things happen out of our control. I hope you will forgive me if I’m not considerate enough. Regarding your problem, our support team noted your issue on 29/7 and it is middle night of Friday in my country as you can see here https://tppr.me/s9MJ4 Our customer support team works continuously but unfortunately our dev team won't work at the weekends.. And they back to work today is Monday About the form issue on your page, our dev team has checked it but the issue doesn't come from the app side. It is related to the field in your Mailchimp account. To solve the issue: There are two ways: 1.Please follow this document https://docs.couponcarrier.io/article/68-mailchimp---how-to-fix-codes-rejected-with-your-merge-fields-were-invalid to disable the required fields https://tppr.me/v4jez 2.Or please change the name for the fields in our app side with the same name in your Mailchimp's fields. Thank you for bringing this to our attention!. If there’s anything else we can do for you, please let us know on live chat. We would be happy to assist you further!!!!
The application does not do what it promises and support will probably only appear when it reads a negative review. There are many better apps than this, I wouldn’t recommend it even if it was free.
Developer reply ·
Hi We are sorry to hear the experience with us. We were on Diwali vacation when you reached out to us, so we agree we couldn't reach out to you on time. If you want to use our app again, and facing any issues, we are happy to help you instantly. Please reach out to our WhatsApp support for quick support. Your suggestions make our app better for tomorrow. Thank you :)
Great app, very easy to install and handle. The best of all, it is free. You do not have to pay for crappy apps anymore. Keep up good work!