1118 MARKETS & EVENTS
United States
Reviews (6)
I originally gave this app a lower review...however I ended up coming back to it because it does what i need it to do after all
Developer reply ·
We’re sorry to hear about your experience. We offer live chat support where you can reach out to us with the concerns. We’ve already reached out to you via email and other channels to address your concerns. Please revert back when you get a chance so we can assist you and review your case further. We’re always happy to help and will do our best to resolve this for you.
App owner refunded the monthly fee
Happily suprised..they processed my refund as credit before shopify charged..good customer service
Developer reply ·
Hi Thanks for your review. We were surprised to receive this 1-star review as we do provide 24/7 live chat support in our app. And even in public holidays we always have our Customer Support team reply in 24 hours from receiving the request. It’s possible that our chat button isn't prominent enough yet, which might be why you missed it. For future reference, it’s the orange button located in the bottom-left corner of your screen, we also support via email support@tapita.io. For the refund, we didn't see your payment yet, then we processed a credit for you, please let us know if you've received it. Best regards, Tapita team
I am super impressed by this plan and what they have to offer...the customer service rep was nothing but nice and pleasant...I will be using them for a lifetime amazing system
