Pants & Socks
United Kingdom
Reviews (3)
Top tier customer support. Have used smile.io in a couple of businesses now for about 2 years - never had a single technical issue in that time, and any questions I had were always promptly answered by the support team (usually about how to apportion points, etc). Would highly recommend.
Developer reply ·
Thank you so much for taking the time to leave this review and for all your kind words about our app and our team! We really appreciate it 💛 - Smile Team✨
This app in non-negotiable for any ecommerce brand now - we're getting 15% conversion rate on the post purchase upsell and those orders are now highly profitable. I think this is one of the best (and easiest) ways to mitigate the rising cost of acquisition on Google, and I simply would not start a new site without it. Not sure how it works with higher ticket premium items (AOV £400+) but for us it's perfect. Also - shout out to support who respond very quickly with any questions. At this point (1 month in) I have nothing negative to report at all. high quality app, and the main guy, Ezra is a legit ecom operator who knows how to sell online, so everything in the app seems grounded in best practice. Yeah, highly recommend. Thanks guys
Developer reply ·
Thank you for the amazing feedback! A 15% conversion rate is incredible, and we're so glad the app is making your orders highly profitable. The whole team really appreciates your shout-out. We're always here if you have any questions or need a hand with anything. Keep up the great work!
Really good customer service - helped me work through an issue with the way I'd set it up. Highly competent team, pretty quick reply (not instant), and the explanation for the fix was extremely easy to understand with a helpful Loom recorded for the purpose. highly recommended. I also think they should offer a custom set up service for a small fee - there's a lot that can be done to improve a feed and most non-technical merchants probably won't do it.
