Melaninful

This is a very very bad experience for me with the app. Reasons for 1-star review: - The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened). - I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up. - And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore. -------------------------- The support is responsive. But their tech support needs improving.

The team at Foxecom has been amazing, always quick to respond and incredibly helpful. The user-friendly UI made it a breeze to get started building custom themes for my Shopify store. The Foxify app is a game-changer! It seamlessly integrates with our theme, and customer support is on a whole new level. Now, we can customize our product pages without the need for a developer. I highly recommend it - 100%!

The support is super helpful. They guided me through the setup via Zoom. Thank you a lot for helping me out.

I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it. I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually). I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard. And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now. I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore.

This app delivers just as promised. I love the multi-store feature as I don't have to pay multiple times. And big thanks to Tracy. Her support is always super quick and helpful.

Installing Twitter pixel may be confusing because there is not a sales channel like Facebook or Google. But this app solves it like magic. The support is also very helpful and friendly. Highly recommend!

I highly recommend this application! The suppoter is friendly and helpful. This application is easy to use and the targeting is diversity for your purposes. Thank you so much Adoric!