Shipway Order Tracking

Extremely disappointing experience with Shipway. We have been trying to integrate Allcargo Gati / Gati KWE tracking with our Shopify store and have contacted Shipway support more than 100 times through calls and messages. Unfortunately, we have received little to no meaningful response. Every time we follow up, we are given vague assurances that the issue will be resolved soon, but there is no actual progress or accountability. It feels like customers are being kept waiting indefinitely without any clear answers. As a business, we depend on reliable courier integrations and responsive support. Instead, we have wasted countless hours chasing the support team with no resolution. This has affected our operations and customer experience. Very disappointing service. I would not recommend Shipway if timely support and dependable integrations are important for your business.

WORST SERVICE and WORST TEAM , Deducted three payments RS 10643, RS 9069,Rs 2656 for single month with in a gap of three days , trying for one month regarding refund , but initially they didnt responded, once Shopify intervened , they communicated for some time but again not responding to customer, I will advise everybody to avoid these bunch of crooks and thieves , its our hard earned money and this is no mean a small amount , they have no right to steal our money , DO NOT SUBSCRIBE TO THIS APP

I faced a poor service experience. There was no support or response from the team despite multiple follow-ups.

Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.

Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!

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staff is not answering from 1 month for the issue - shpwidget.js call taking unnecessary load on all pages. - analytics.php call taking unnecessary load on all pages. - analytics.php tracking all user activity without seller permission

This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.

Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .

Dont use this app , wrongly showing that I dont have any credit , But I had credit ,

the best software to tracks order automatically.

The app is easy to install and configure, and its intuitive interface allows customers to easily track the status of their orders.

I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it. I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually). I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard. And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now. I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore.

Useful app satisfied with the results and the data record thankyou to the team for the support and help

Its a nice app for e-commerce logistics and notification. You can easily setup the notifications and other things.

Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders.

Good for tracking details, and also the service is also recommendable. It must be used on the website to give a smooth customer experience.

It don't show the message on the top of the page. I tries evrything I can but I just can have the two boxes but no messages on the top

It is a nice application and helped me to get my work done in a different and better and helpful way.

I am using this app quite a while now they i have amazing features and the customer service is also amazing whenever i need help shipway customer support was there for me.

I have used this app and it helps to get the tracking issues resolved with sms and emails. In addition we also get the customer feedback.

We use this App and find it very useful especially in customers point of view. It's very easy and the support team is giving us 24*7 support from the day one.

Shipway app is very good in use and their services and support service are very good..... Thanks Shipway!!

It's a good & must have app. Whatsapp integration is charged separately. Already they are charging quite high amount per order. Whatsapp could have been included in that cost itself. Overall good App but overpriced. Will use till I find a good alternate App in correct price

Using this app, neat simple dashboard to show all courier details. Easy to integrate, saved us a lot of headaches of going to different courier panels. Would recommend anyone to use this

we are really like this app, it works just as intended and it easy to set up. Great support! Hope it will add more features in the future and will definitely using.

Really love the way you keep following up. Jyoti work is so good. We getting instant solution against it. We will definitely recommend this app to everyone.

Good App For Shipments tracking and notification. highly recommended!very helpful for ecommerce business.

I am using this app since 6 month its sending sms to our customer on every moving stage its really nice app for shipping mesage from to time to time customers.Thanks

it's very useful and helpful app. i am using it from last 6 months and it's nice to provide great customer experience by proving shipment status

Works very well and provides very good value for the price. Would recommend. Can help you save a lot by tracking wrongly RTOed COD orders. Marks orders as delivered natively on shopify which is great as it allows you to send delivered email directly from shopify for free. Only would suggest the team to also implement the same for dispatched and in transit statuses.

Great functionality. Easy to use. Reduces where is my order emails! Works as it should! Definitely recommend it !

Happy to use this app. This is very helpful for our customers in tracking order at product level. Also helpful for our team to understand which parcel got stuck and needs to raise complaints.

It has helped us reduce customer enquiries asking for tracking info, Makes it nice to keep the customer on the website itself to show tracking info. Love the WhatsApp feature too. Definitely recommend.

Uses this app for Shipment tracking and notifications. It would be great if the app can show the tracking page Timeline in Mobile View too

Works smooth,Help and quick response appreciated from gauri and team shipway always!!! cheers!!this is basically a shipping tracking service for your customers!!

Shipway dose its job completely. Customer are updated by sms/whatsapp notifications of order status. Support team is very active and supportive. I highly recommended shipway.

We are 1000+ orders store and tried many tracking applications almost every application in Shopify, shipway is simply perfect and fits our requirements, support staff are amazing they helped us with a lot of optimizations.

I am using this app for all my shipping and logistics tracking. They are really the best you can have for your Shopify account. 1-click connect to all logistics courier and they are best app for all your shipping, tracking or RTO requirement. Just dont think twice, get this app. You will never regret.

It'a good app to send custom tracking details and collect review from customers , It's perfect to reduce customer inquires. Best support and management. Branded Tracking, Really nice and awesome.

We have been sing this app since 5 years now, and it works like a charm. Integrates almost all Indian carriers. The support is extremely fast, efficient and helpful. Highly recommended for all e-com stores in India.

Très pratique pour avoir un suivi détaillé de tous ses envoi sur le tableau de bord. Dommage cependant que le tableau de bord ne soit pas intégré directement à Shopify. De plus le plugin à intégrer à sa boutique permettant au client de suivre directement sa commande est très pratique. Et surtout, un service client et une réactivité au top !! Je recommande !

i have used it on my website https://casagardenshop.com. The app works flawlessly and the support team is very cooperative and professional.

Great app, support is responsive, pricing for silver is affordable for any client. My recommendations: fix issue on dashboard and statistics with disabled trackings and it would be great if at least email notifications would go to admin.

Helpful app, started using it for the past two months. a lot of things to work on, but the support team is great. Thanks

Excellent service and User-Interface, Called Directly to Configure the Settings. Will Update after few Weeks.

EXCLENT SERVICE ..............................................................................................................................................................................................................

We have been using shipway from past two year's and it has never let us down.Would recommend this amazing app, does everything it claims without any hassle.

Its an extremely useful and easy to use app. The features are just amazing. Not only are we able to have a dashboard of order wise delivery status, we are also able to request customer reviews, get proactive customer emails in case of delivery delays and failure, making our operations super smooth! Much Recommended!

It's a fantastic app for all our delivery-related requirements. From updates to reconciliation, we have found Shipway very useful. Kudos!

Must hve app, Shipway. Very sueful in building a relationship with customers through SMS Updates. Helped to reduce RTO, amazed with the deliver problem shipment alerts. Happy to get customer review about products and services. 100% worth the price

Best App for tracking, sending shipment updates and generating reviews post delivery. Also it's cheaper compared to other alternates.

Superb App....Much better than Aftership.....i wonder why i hooked to aftership for so many months when better option was available....anyhow....better late than never. 5 star App

Amazing Customer service, highly recommended. The app is great and if you're ever unsure just whatsapp them and they will walk you through everything. helped me a lot. thank you guys

We installed and really like the app, so helpful. Gauri Shankar is very responsible and reply every question by WhatsApp. They also can add and do custom changes. We are so happy to start using this app and will help our clients to track their shipments straight in our website. We really recommend it. Thanks Gauri and Shipway team!

i Am Using this app since 6 months and i m very satisfied, it saves your so much time, and customer care is so supportive specially mr gauri shankar

Bad customer support. They are not open for even very minor customization.

Lovely App. Have been using it since long and our Team is Very Happy.

Great app for Indian stores. Time saver as it reduces customer queries a whole lot. Good customer service by the team.

It is helpful in tracking our orders in www.thestiffcollar.com. Covered quite all courier partners. Piyush S

Good app, easy to use, and probably the best one for India based shops. We had a issue with the statuses for our courier, emailed Shipway and they fixed it overnight. Very happy with the service.

We at Uber Urban are using Shipway from some time. The service has been excellent. Recommended for everyone.

using this app for a long time now, must say this is the best app for tracking.