Stonehouse California Olive Oil
United States
Reviews (2)
This app is simple, easy to use, I love that it lets us reconnect and capture sales that would have likely otherwise been lost (hard to say for sure but we've made 56 additional sales totaling over $5,700 in the last 6 months - the app tracks it for you). WELL worth the cost if you go with the paid version. There are a few small features I'd love to see added, but they have one of the best "request a feature" sections I've seen in an app. Customer service also has been very quick to respond and helpful when I have questions.
One MAJOR issue: If one of your subscribed contacts makes a purchase and does not click the box to opt in for email marketing (and why would they, they're already subscribed?) then they get UNSUBSCRIBED from your list. Not acceptable. This is the only app I can find to sync/track revenue generation from my emails so I'd really like to use it, I'd even pay for it. OneSass makes an app that syncs my contacts without the whole unsubscribe fiasco, but they don't sync revenue data. ShopSync - PLEASE PLEASE fix this and you'll have my business. Tell me if/when you do!
Developer reply ·
Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12/20: https://shopsync.io/changelog. Here is more information about it in our support area on how we handle those situations: https://support.shopsync.io/using-shopsync/syncing-information#subscribers-added-to-a-mailchimp-audience-prior-to-checking-out-in-your-shopify-store If you're still having challenges with this after the update, please don't hesitate to reach out to us at support@shopsync.io.
