Big Y Fly Co
United States
Reviews (8)
We use it the country blocker more than anything along with blocking some individual IP addresses from shady customers. The developers are extremely quick, friendly and more than willing to address my often dumb questions. Before this, we had lots of fraudulent orders and hacking attempts. Now, we are confident that only customers in areas where our products are relevant can access the site.
Really?! Isn't Meta like one onf the world's largest tech companies, this is the best you can do? Between this and meta ads they have managed to create two of the most non-intuitive, ineffective apps for actually selling products. Maybe if you're goal is to be cool, but to sell products, meh.
This app is awful. We have tons of orders where the app just did not assign a code. We also found that the app did not send out the emails with the code. Their support is crap. They don't have any answers, they did not send out the gift codes to the recipients even though I have requested that 3 times now. Customers are very upset. This is taking a huge amount of my time to find and send out gift codes to upset customers. The app was supposed to do that, and when we found out that they did not, we requested that they send out the codes to all recipients. They have not done that yet....
Developer reply ·
Hi Andrew, Once again, we sincerely apologize for the issue you’ve experienced with our app and the inconvenience caused during such an important time for your business. Unfortunately, an unexpected bug during the holiday season led to the problems you encountered with the code assignments and email notifications. We also regret that our response time was slower than usual, as our resources were stretched thin during the busy period. Please rest assured that we take your feedback seriously and view this as a valuable lesson to further improve both our app and our support processes, and ensure they don’t happen again. We deeply appreciate your patience and understanding, and we hope to regain your trust moving forward. Sincerely, GV Team
They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.
Developer reply ·
Hi there, We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution. Best, Skylar, Customer Success
Site stopped loading collections 3 days after installing
Developer reply ·
Hi, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it must be to experience issues with your site, especially after installing our app. This is not the level of service we aim to provide, and we deeply regret any disruption to your business. We’ve also reached out to you directly via email to offer further support and assistance. If you could provide us with more details, we will prioritize your case to ensure a swift resolution. Also, please feel free to contact us at support@omegatheme.com, and we will do everything we can to resolve the issue. We truly appreciate your patience and understanding. Your business is important to us, and we hope to regain your trust through our dedicated support.
We truly appreciate these guys. We literally tried dozens of apps trying to find one that would allow the customer to build a product bundle. This was the only one that worked well and controlled inventory properly. It is amazing. These guys are next-level. They have been very kind to me (I know nothing about coding). They are quick to reply and have gone above and beyond in making sure that I understand what I am doing. I was setting the bundles up in the most difficult way possible and they took the time to stop me and help me set up bundles in a much more effective way. This app saves me 3-4 hours every week and keeps our inventory in perfect shape. Thank you guys
We truly appreciate these guys. We started with EasyBundles and it worked so well, we installed Kite in order to continue with volume discounts. We had tried several other apps with horrible outcomes. The others would not allow us to use coupon codes or other discounts when an item with quantity discounts was in the cart. Nor were other apps able to calculate free shipping levels without issue. This app and these developers are the best that we have found. Everything works very well and they are always very courteous and quick with their replies. And they treat me very well considering I know zero about coding. Can't recommend this enough...
"This Shopify app has the absolute worst support I've ever come across. I'm beyond frustrated with their lack of responsiveness. It's like talking to a brick wall – they never reply on time, and even when they do, it's as if they're selectively choosing which messages to ignore. I've been patient and waited for a response for the last 5 days, but it's been nothing but disappointment. I expected a certain level of customer service, especially when using a paid app, but this experience has been a total letdown. Save yourself the trouble and look elsewhere for an app with better support and timely assistance."
