GV: Gift Card & Store Credit
by GV
View in Shopify App Store ↗Reviews (97)
The Shopify POS support is a big advantage for our business. We can offer rewards and gift card experiences across our sales channels while keeping everything organized. Very convenient overall.
Instalé esta app hace ya un tiempo. En su momento era gratuita (como se indica), pero de un tiempo a esta parte no se puede utilizar salvo que accedas al plan de pago. Hi Hoyo 7 store admin, This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused. We’d like to inform you that our pricing structure has recently been updated. The Free plan is now only available for small and new stores, while stores on growing are required to upgrade to the Premium plan to continue using the app. This change helps us continue providing stable performance, new feature improvements, and dedicated support for active merchants. We also shared this update in advance via email notification before the change was applied. To continue using the app without interruption, please select the Premium plan within the app. Once activated, all features will be available again immediately. Please rest assured that we communicated this change transparently in advance. An email notification regarding the pricing update was sent to merchants prior to the release so they could review the changes and prepare accordingly. I hope it's clear and helpful for your concern. Best regards, Sunny GV Support Team
The basic function of the app was fine but they suddenly blocked my access with a discount offer that I had to select to proceed. I was on the free tier before. I paid to get my customer information and leave. I hope I can get a refund for the 20 minutes of premium I used. The app also has this pop-up that you can't exit inviting you to 'Read more' or 'Skip' (or something like this). Both options take you to the same place, and it occurs multiple times in a single session. Hi Wood & Winds Store Admin, This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused. We’d like to inform you that our pricing structure has recently been updated. The Free plan is now intended for small and new stores, while growing stores are required to upgrade to the Premium plan to continue using the app and accessing all features. This update allows us to continue providing stable performance, ongoing feature improvements, and dedicated support for active merchants like you. As discussed through our support chat, I hope my explanation has helped clarify your concerns. Please feel free to reach out anytime if you have any further questions or need assistance with the upgrade process. I’ll be more than happy to help. Thank you for your understanding and support. Best regards, Sunny GV Gift Card Team
Have used this app for over a year and out of no where, no warning blocked my access to the app and changed the pricing from Free to $15/month. I would have to sign up to pay to further access the app. Not worth it for my company. My access to the app was cut off on or before the day they sent me an email about the pricing change. They claim they send it ahead of time but I have no emails from them before that exact day. Terrible way for them to handle this. $15/month is was too high for a gift card app. Hi Bling Galleria store admin, This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused. We’d like to inform you that our pricing structure has recently been updated. The Free plan is now intended for small and new stores, while growing stores are required to upgrade to the Premium plan to continue using the app and accessing all features. This update was implemented to better align our pricing with Shopify’s merchant plans and to ensure that we can continue providing stable performance, ongoing feature improvements, and dedicated support for active stores. Our goal is to maintain the quality and reliability of the service while supporting merchants as they scale their businesses. Please rest assured that we communicated this change transparently in advance. An email notification regarding the pricing update was sent to merchants prior to the release so they could review the changes and prepare accordingly. To continue using the app and access all features, kindly proceed with selecting the Premium plan within the app. Once the plan is activated, you will be able to resume using the app normally. If you have any questions or need assistance with the setup, please feel free to reach out. I would be more than happy to assist you. Best regards, Sunny GV Support Team
Misleading information.... 1- No Store Credit available. 2- It's not free... $45 per month All the reviews with 5star ratings are fake. Dear Sans-Sandbox store admin, This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused. First, regarding pricing: our app does offer both a Free Plan and Paid Plans. The Free Plan is available at no cost and allows merchants to use core features, including the ability to issue store credit to customers. The paid plan is entirely optional and intended for merchants who require advanced features and higher usage limits. At no point is payment required to install or test the app. Second, concerning store credit: On the Free Plan, merchants can absolutely issue store credit to their customers. If this option was not visible during your initial setup, it is very likely due to the app not being fully configured. We would be happy to guide you step by step to ensure this feature is enabled correctly. Third, about app reviews: We take this matter very seriously. All reviews for our app are submitted by real merchants through Shopify’s official review system, in full compliance with Shopify’s policies. We do not, and will not, submit fake reviews. Shopify strictly monitors review authenticity, and any violation would result in immediate action by their platform. It appears that the app may not have been fully set up during your first installation. To resolve this quickly, we kindly ask if you would be willing to reinstall the app and allow our support team to assist you directly. We are confident that with proper setup, the app will function exactly as described. Our goal is not only transparency, but also your success. We are fully committed to helping you get value from the app and would appreciate the opportunity to address your concerns firsthand. Please let us know once the app is reinstalled, or if you have any questions. We are ready to assist immediately. Kind regards, Sunny GV Gift Card team
So far, so good. far better than any other gift card product I have tried. Will update review once have delved deeper, but all good so far :)
The app is very easy to use, and the customer support responds quickly. Recommended.
The video message feature adds such a personal touch—our shoppers keep coming back for more!
I have started using the Free option and it works in a wonderful manner. 1 glitch was seen but that was solved in a short duration by Galvos and his team. Please use this for Gift Cards for sure.
Just starting to use GV but looks great and it's free to use.
Woah!! What an Experience totally premium like features in a free app like this. JUST Perfect.
dosent work to create a gift card product. dosent allow to save
Developer reply ·
Hi there, As mentioned in our previous email, please make sure to select an image before clicking "Save", then try again. We apologize for the inconvenience and appreciate your understanding. We hope you enjoy the best possible gift card experience. Sincerely, The GV Team
I've had limited experience with your app so unfortunately, I can't make provide a proper review. All I can say is that I can't use your app until I become a member until I explore your store for an unspecified amount of doing but I can't really explore because I can't use any features until I become a member which is odd and kinda off putting.
Developer reply ·
Dear MiMi's HandCrafted Gifts store admin, This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused. What you described is definitely not the experience we want our users to have, and I completely understand why it felt off-putting if you were unable to explore the app features properly before getting started. We would really appreciate the opportunity to investigate this issue further and help you have a smoother experience with the app. Could you please reinstall the app on your store so our team can check and verify the issue from our side? Once the app is reinstalled, we’ll review everything carefully and assist you as quickly as possible. Please let me know once the app has been reinstalled, and I’ll personally follow up with you right away. Warm regards, Sunny GV gift card team
Great app. Very easy to use. Adds a better UI to the gift cards also the balance page is a bonus. Keep up the good work.
Set up was very easy. Smart developers get you to write a review in order to get extra features during set up. I feel like their craftiness demonstrates that this app is going to be pretty great.
Nice app, easy to use and precisely what We needed.
This app is awful. We have tons of orders where the app just did not assign a code. We also found that the app did not send out the emails with the code. Their support is crap. They don't have any answers, they did not send out the gift codes to the recipients even though I have requested that 3 times now. Customers are very upset. This is taking a huge amount of my time to find and send out gift codes to upset customers. The app was supposed to do that, and when we found out that they did not, we requested that they send out the codes to all recipients. They have not done that yet....
Developer reply ·
Hi Andrew, Once again, we sincerely apologize for the issue you’ve experienced with our app and the inconvenience caused during such an important time for your business. Unfortunately, an unexpected bug during the holiday season led to the problems you encountered with the code assignments and email notifications. We also regret that our response time was slower than usual, as our resources were stretched thin during the busy period. Please rest assured that we take your feedback seriously and view this as a valuable lesson to further improve both our app and our support processes, and ensure they don’t happen again. We deeply appreciate your patience and understanding, and we hope to regain your trust moving forward. Sincerely, GV Team
good
Developer reply ·
Dear Cacao & Cardamom Chocolatier Store Admin, Thank you so much for taking the time to leave us a review and share your feedback. We truly appreciate your support and are happy to know that you had a good experience with our app overall. We’d really love to understand what we could improve to make your experience even better. Your feedback is extremely valuable to us and helps our team continue improving both the app and our support service. If possible, could you please share a bit more detail about anything that did not fully meet your expectations, or any features/issues you think we could improve? Kindly feel free to reply to us at support@govalos.com. We would be very grateful for the opportunity to learn more from your experience and assist you further if needed. Looking forward to hearing from you. Warm regards, Sunny GV gift card team
Amazing customer service! I had an issue with the app because I wanted to change the color of some buttons and the option did not yet exist. They went above and beyond to make it happen. Thank you!
So far so good! Very easy to use, I like the gift photos on the app and best of all for a small business there are no fees that I am aware of yet. Great boost for a small business.
Just started using it, and so far the experience is positive. Very intuitive interface, and seems to do exactly what I need, which is give user a gift card when they sign up (without having to purchase it)
The App seems pretty good. However, there are a few things not working and no one is responding to the tickets I created over 2 days ago. CAN ANYONE HELP? TICKET NUMBER 1389, 1388, 1384 AND 1383. If we can't get support very soon, we will need to look elsewhere I am afraid.
Developer reply ·
Hi there, We wanted to let you know that we’ve already replied to your tickets via email and are awaiting your response. If you haven’t seen our replies, they might be in your spam or junk folder. Please check, and don’t hesitate to reach out again if you need further assistance. Best regards, GV Team
looks great so far, not yet used it, but so far its promissing
Hard to Setup and no response from the support.
Developer reply ·
Hi there, We’re truly sorry to hear about your experience and any inconvenience caused. We’d love the opportunity to assist you further and ensure the app is set up to your satisfaction. Could you please reinstall the app? This will allow us to troubleshoot any issues and provide the best possible support. Additionally, we’re following up with you via email to address your concerns more thoroughly. Please don’t hesitate to respond if there’s anything specific you’d like us to prioritize. Best regards, GV Team
So far seems very easy to set up and customize
Super top comme application. David du service client a rapidement répondu quand j'avais besoin d'aide. Merci beaucoup
Very fast response and also provided a professional solution
Best plugin to create gift cards! Fully customizable and great presets.
The GV Gift Card App has one of the best and cleanly designed gift cards options for any gift card program. Set-up was easy and the interface is very user friendly.
Wow this is exactly what we're looking for. It is simple to set up and has all of the customizations required to make this a useful app.
The GV Gift Card app has been working great, and the Govalos Support team provided daily updates and responses while troubleshooting a minor issue (which ended up being a missed setting in Shopify, not the GV Gift Card app). The free-trial period helped us work through setup and realize that we needed to upgrade to Premium to customize the gift cards and buyer experiences. We haven't tried other gift card apps, because we haven't needed another gift card app. Thanks!
I set this app up, sold a few cards, and everything seemed Ok. The "pink" background was ugly but they said they were working to fix this. However, they seemed to have changed their business model to take a portion of the cost of the gift card? Thats crazy! Aren't their costs the same? And it no longer works at all, without notice. Great way to piss off customers in November.
Developer reply ·
Dear Blackwell's Wines & Spirits store admin, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced. Over time, our app has been continuously improved with many new features, better performance, and enhanced support to provide a smoother experience for merchants. We truly hope you can give the app another chance and reconsider your experience with us. If possible, could you please reinstall the app so our team can check and support you directly? We would be more than happy to assist and ensure everything works properly for your store. Warm regards, Sunny GV gift card team
So far this app has worked just the way I want it to. Will continue to trial it out with customers and see outcome. Support has been exceptional though regardless any questions have been answered quickly.
I recently started using the Govalos Gift Card app for my Shopify store and need support to customize with my brand gift card. David has been amazing in helping me set up and customize the app to fit my store's needs. The app is user-friendly and easy to navigate, making it simple for my customers to purchase and redeem gift cards. I highly recommend Govalos Gift Card app and David's exceptional customer service!.
I wish the app worked but it didn't work with the Whisk theme. I installed it and it broke all the formatting on my page. Sad that the only affordable gift card app doesn't work.
Developer reply ·
Hi Shari's Tea shop, As mentioned in our follow-up email, please send us a staff account for further investigation. We will be more than happy to support you and bring you a great gift card experience. Look forward to hearing your reply. Thanks, David.