Woofy Lab - PL
France
Reviews (4)
Frankly, given the price of the app, I find it OUTRAGEOUS that there is no chat support, only email. It's ridiculous, no follow-up, no help. It's better to find an app with support.
Developer reply ·
Hi there! Thank you for taking the time to share your feedback. We completely understand the desire for real-time live chat support and appreciate you calling this out. While we don’t currently offer live chat, all Intelligems customers have access to a dedicated Slack channel with our support team, in addition to email support. Although Slack isn’t instant in the same way as live chat, we actively monitor requests and always aim to respond and resolve issues as quickly as possible during business hours. We truly appreciate you using Intelligems and sharing your thoughts! Feedback like this helps guide how we continue to improve our support experience.
A big thank you to Vivian and developer Khang for their help and support; they met my needs and were very professional. I highly recommend this app, it’s very functional and perfect for increasing your AOV.
customer service is really really really bad .... talking to a bot that is not even set properly, again these companies rely on AI but are not able to assist their customer who pay few hundreds per months ! Also they increased their price alot ! before it was based on email sent now on the size of the number of customer. i mean if i pay that much i expect at least a quality service. really really bad guys, you have bad customer service
Developer reply ·
Thank you for your feedback - we always strive to provide the best customer service possible, and a member of our support leadership team will be reaching out to you to help assist.
The application is superbly designed. What's more, the team, especially “Antoine”, did a great job adding a feature for a better customer experience. Thank you, I recommend this application without hesitation.
Developer reply ·
Thank you so much for sharing your feedback! It's really helpful and helps us keep on giving our best and improving. We're always available if you need anything!
