Western Identity
United States
Reviews (2)
Has worled well for me so far, I've done 3 rounds of restocks with this app. I hit my free email limit today (30 per month) and during this restoc, it only sent to 2 of the 15 subscribers due to number of allotted emails. I did just upgrade to the $5 plan and reached out to customer service to see if there is a way to "force resend" to the rest of the email list. I've been happy with the product so far, with this being the only hiccup, and I will report back with more info if there are any changes.
The "Add Charge" feature for additional variants doesn't always work. Depending on how the customer chooses to check out (via the cart, other payment methods, etc.) it will or will not work. It also randomly charges shipping on digital products. I've reached out to support and they say they can not control that. I've lost hundreds of dollars having to honor products that were never paid for but included on receipts. I'll have to find a different way to let clients add optional files.
Developer reply ·
Hi, Western Identity! We're deeply sorry for the inconvenience you've experienced with our app's functionality, particularly regarding the 'Add Charge' feature. Our team has reached out to you via email with potential solutions and is dedicated to working closely with you to address these issues effectively. Rest assured, we're committed to ensuring a seamless experience for you and your customers. Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve these matters. Hope to hear back from you soon! Best wishes, AvisPlus Product Option Team
