LEAHLANI

UPDATE: It turns out they were on vacation and I didn't notice a banner or something on their app page with that notice on it. They eventually did get back to me and were helpful in testing and confirming everything was working just in time! Will know after the promotion runs how well the app works but am pleased so far to have found an app so I don't have to hire a developer! I am a new paying customer and have emailed the developers every day for a week trying to get help and haven't heard back from them. I have no idea if what I set up will work and our big promotion is in 3 days.

Drew at the Appstle customer service team was incredibly helpful. We were having major issues managing bundle sales in Shopify, and it was disrupting our inventory and product tracking across multiple departments. When we reached out, he thoroughly researched our setup, confirmed the customizations we needed, and offered hands on support to ensure everything was configured correctly. Very thankful for their responsiveness and support!

I can’t say enough good things about this customer service team! They are always available whenever I need support, and they go above and beyond not only answering my questions, but also reviewing my setting to catch and correct anything I might have missed. Their explanations are clear and easy to follow, often supported with screenshots that make each step simple to understand and fix. In today’s world of fast-moving technology and constant updates, it’s such a relief to connect with real people who are patient, kind, and genuinely helpful. This level of support makes such a difference, truly outstanding service!

This app is solid! Of all the dozens of apps we've worked with and tried out, the BOGOS app has the most legitimate, helpful, responsive, and thorough customer support I've experienced. They work hard to fix crazy things and put out fires quickly. I really appreciate it!!!