Firebelly Tea

Since installing, tickets for address changes and order edits have dropped, and we have the post-purchase upsell running. But the real value for us is that this feels less like a standard software tool and more like an agency. Jacques and the team are in there suggesting improvements and then helping with implementation. Amazing team. Can't recommend it enough.

I was assisted by Ruzsel, and I really appreciate the support I received. I wanted to transfer reviews from our old account to a new one, and he patiently explained how remapping works. He clarified that reviews are tied to product IDs, so if a review is linked to the wrong or old product ID, it won’t automatically show up in the new account. The solution was to remap or reimport the reviews to the correct product ID so that they display properly under the right products. Ruzsel walked me through the process step by step and made sure I understood everything clearly. His explanation was very easy to follow, and he took the time to ensure there wouldn’t be any confusion moving forward. He is truly one of a kind, and thanks to his guidance, I feel confident and happy using Yotpo. The support experience made a big difference, and I’m very satisfied with the outcome.

When things go wrong with the product feed, I need solutions fast. in my experience with other feed management platforms, you just can't get somebody on with tech support soon enough. I hate email-only support. Data feed watch has live support with real people available to readily schedule meetings and get to the bottom of the problem, or help with setup. I got masterful service from Marvin Flores. thanks DFW!