GiantMouse
United States
Reviews (4)
I really want to like this app, but it unfortunately is not user friendly. We wanted to run a unique promotion on our online shop that had different categories marked down to different tiers. This app accomplishes that, but is also pretty buggy. An error that occurred at time of sale reduced our prices for a major category by more than double what we had set it at. While we were able to fix this issue manually on our end, it cost us close to 10% of our sale that day. When I reached out to support, they were both unhelpful and wouldn't provide a serviceable solution. I would strongly warn anyone from using this app until they make some major changes.
Developer reply ·
Unfortunately we don't consider user error to be a "bug". You created a job that discounted products by 44% and that's exactly what happened. Everything functioned according to how Collin Tar created the job. Every single email interaction by us provided a clear, detailed explanation for you to digest and we even included logs to accompany that. I'm sorry you made a mistake and it resulted in a loss of sales. Jordan
Honestly was a little hesitant at first, but after meeting with the team and discussing both how it works and what I can gain from it, I have nothing bad to say. It's intuitive and easy to understand, but if you are struggling with anything, the team is very easy to reach.
Going well so far but some limitations with design
Developer reply ·
Thank you so much for the review! We’re glad to hear that you’re enjoying your experience with our app. We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com. Cheers!
I've been using the Whiplash App and fulfillment service for over 2 years now. I am currently using the DogPatch, San Francisco warehouse location for Whiplash, and could not be happier with the service provided there. Ray at DogPatch Whiplash is over the top excellent with staying on top of every little issue that pops up from time to time whether it be on the customer order side of things or on the inventory side of things. With Whiplash and the DogPatch warehouse handling all of our product fulfillment needs, I am free to focus on all of the other areas of the business that need my attention.
