Pirates and Pearls Boutique
United States
Reviews (5)
The help Ive gotten from Aswin has been irreplaceable- he has given so many insights into different aspects of our business that sometimes we wouldnt have even looked at. Helping us set up our different customer segments was a huge help in seeing where we needed to improve, and determining who our best customers were. Also, focusing on how to get first time buyers back and ideas supporting that have been outstanding. Overall, our experience has been top notch with Aswin. He is thorough and very responsive to all questions and concerns!
The platform works well and helps build trust. Greg was awesome once I was connected with him to resolve an issue I had. The prior rep I was speaking with took a very long time to get a resolution - which I wasn't thrilled about. I was very thankful to be transferred to Greg and get everything sorted out! All in all, a great app.
Chette was very helpful getting a customers order corrected. The wrong items were sent and she advised on how to quickly resolve the issue.
Developer reply ·
Hi Pirates and Pearls Boutique, Thank you for your kind feedback! I’m so glad to hear that Chette was able to assist you effectively and help resolve the order issue quickly. We’re proud to have her on our team, and I’ll be sure to pass your appreciation along to her. If there’s anything else you need, please don’t hesitate to reach out—we’re always here to help!
Needed help customizing the setup - chat was easy and quick. Great service.
Developer reply ·
Thank you for your review! I'm glad you had a great experience and found the chat support helpful. I appreciate the opportunity to assist you with setting up the Notify Me button. We are always here to help you! 😊 Nagaraj / Technical Support Specialist
Developer reply ·
Thank you for your review! We are so happy to hear you're enjoying RetentionX.
