Sauce Warehouse
United States
Reviews (5)
Installed app, wholesale registration form submit button wasn't working at all. While waiting for them to fix this, I realized I wasn't getting any orders at all whatsoever for two days. Checked the site, my shipping options weren't displaying. On top of this, it was giving the wholesale discount to retail customers. Uninstalled app and everything was fixed. Lost two days worth of income, don't use this app.
Developer reply ·
Hello, we're sorry for the issues you experienced. If the shipping options weren't being displayed for any customers, it means that the shipping feature in the app was likely setup incorrectly, most likely all available rates were selected as wholesale only. Disabling the feature would have also solved the problem. Thank you for trying out our app.
App didn't work out for me. Uninstalled. It left tons of code in my theme and screwed it up. Don't recommend.
Developer reply ·
Hello 👋🏻 there, sorry to hear that you didn't like the app! UPDATED:- We have made multiple attempts to reach out to you, but it seems that you're refusing our replies and not responding there. To rectify this situation, we kindly request your assistance in providing us with an alternate method of communication where we can reach you reliably. Additionally, we would appreciate it if you could check your spam or junk folders to see if our emails have been redirected there unintentionally. Sometimes, email filters can mistakenly classify legitimate messages as spam. We apologize for any frustration or inconvenience this issue may have caused, and we remain committed to resolving it as quickly as possible. Your satisfaction is our top priority, and we appreciate your patience and understanding. ORIGINAL:- ➝ Did you check the guide before uninstalling the app? If not, please refer to the below guide link for the app uninstallation where we have suggested the steps to remove the app code. https://www.identixweb.com/helpdesk/icart/settings-icart/uninstall-instruction/ ➝ I've seen that our support team is in touch with you for solving the problem you had with the theme. But you refused to give access to your website for removing the app code from your theme. Also, your last response is saying that you had managed to resolve the issue yourself. ➝ I hope you'll give us a chance to serve you our service and give it one more try for your website because this app will be useful to increase your order value by suggesting an upsell/cross-sell in the cart. 😊😊
Widget is extremely unattractive, large and obnoxious. They make you upgrade just to adjust the size of the widget, so if you have a chat widget (which most of us do) your customers will ironically have zero access to crucial elements on your website because there will simply be no screen space left. Really goes to show you these people don't give a damn about the site owners, or the disabled users this app is supposedly intended to help. I would highly suggest finding a better solution that doesn't give you a terrible product and then ask you to upgrade just to get something that is tolerable at best. *I never said the widget covers the chat, I said it is obnoxiously HUGE and leaves zero screen space on mobile devices for websites that ALSO HAVE A CHAT WIDGET - which is 99.9% of websites. It is completely obvious you have made this widget this large purposely so that people will pay you more money to edit the size of it. If you can sleep at night doing crap like that, do you. I'll be looking for another accessibility solution ASAP.
Developer reply ·
Hi Sauce Warehouse team, We are sorry for your experience with our app. In the case where Accessibly is covering your chat, you can change the placement of the widget on the $5 plan, so no need to upgrade there. There are 6 different placements available. Do not hesitate to reach out to our support in case you need help in the future!
Customer Service is Great. Few bugs when setting up templates, and blocking products from product feed could be made easier. Haven't sent any emails yet but looks promising.
Developer reply ·
Hi Sauce Warehouse team! Thank you for your feedback. We're always happy to improve the user interface based on user feedback, so I was wondering if you'd be interested in jumping on a quick call with someone from our team to discuss how blocking products from product feeds could be made easier on your end? It'd also be a great opportunity to catch up on your needs/expectations and how our team can help you with these going forward. You can find a time that works for you using the link below: https://calendly.com/smartrmail/demo Have a great day! SmartrMail Team
Works Great. Helps Me do everything I need to do for my businesses site. Definitely Recommend it!!!
Developer reply ·
Hi, it looks like a bug was recently deployed. We've reached out to resolve this. Update: The issue was resolved! We've reached out via email.
