Wearecrimsonclover

My experience over the last 4 years with ArtsAdd has been mostly positive. I like that they assign you a customer service person, who you can email if there are issues. They are usually very responsive. The only thing that I find that they are lacking on is when items are lost in transit, which is rarely, they are slower to refund and ask you to wait weeks for a full refund. Quality has been consistent. I wish their packaging was a bit better because items sometimes arrived with dents from being shipped in plastic bags with no reinforcement.

Great customer support. I had some issues setting up and they quickly responded to my chat and set it up for me. Super glad I moved over from Loox.

Helpful support was immediately available via. It took me all of 5 minutes to find the icons I needed and add to my product collection. Sleek look. Very happy with this app!

Amazing app, easy to use and install! It has really cut down on the number of emails I get asking when their item will be shipped out.

The app is easy to integrate, but super buggy. The URL's it generates for affiliates don't work and I'm going on week 3 of waiting for someone from Dovetale to even answer my ticket. Really disappointing. Might have to remove this app for the lack of support.

While the support chat feature is nice and the agents helpful, I found most of the options for this app limited. You are unable to customize the pop up to change the content requests. I cannot email my subscribers a marketing email unless I'm willing to pay $95 a month, a service that Shopify currently offers for free.

This app makes it so easy to import products from Amazon. I am super pleased with how it's been working for my shop