Loblolly Girl
United States
Reviews (3)
Overall I have enjoyed using LitCommerce. I use it to sync Shopify, Etsy, Ebay, Amazon and Walmart. I do encounter issues at times and often it is user error. However, they do respond within 24 hours to walk me through the problems and how to solve them.
I installed this and honestly don't have a lot of experience with the app. Support popped up immediately. There was some issue publishing changes to my shopify store. The customer service offered to give me a "gift" that only comes with a higher subscription since I had waited so long. The catch was that I needed to go leave a 5 star review, mention her name and send her a screenshot. So take all of the 5 star reviews with a grain of salt. I've since deleted the app.
Developer reply ·
Hi Loblolly Girl Admin, This is Hana, the customer support leader of SearchPie app. Right when I received your feedback, I went looking into the case to make sure that everything was being settled fair for you. Our main goal for every conversation is to give customers the best help for their store. The supporter just thought that you needed that assistance (which normally available for an advanced plan) so she did beyond to help you in that case. She mentioned her name with the aim that you could remember her name and could ask for further assistance next time. From this conversation and always, please be reassured that you never be forced to write a review in an undesirable way. We did send you a follow-up email to help you fix the previous SEO issues with detailed information. Please kindly check that in your email inbox, we're waiting for your response to back you up with our best. Regards,
I've been using sumtracker since the beginning of the year. I had encountered a few problems during that time. Each time I reached out i would get an email a day or so later stating that they could no longer find the error I saw in inventory etc. Their suggestion is to schedule a call to discuss the problem. Only I'm in the US and they wanted me to call them at 3am. The latest problem caused me to oversell 4 different items that previously had been out of stock. The software update on Monday and added inventory to these listings and caused me a huge nightmare. Support took a day to respond once again saying that they didn't see any problem. I had included error numbers and messages. They never did clarify what any of them meant. I though the program had potential but I'd suggest you look elsewhere.
Developer reply ·
Dear Paige We are extremely sorry for the experience you had with Sumtracker. We are constantly trying to improve our services. The inventory sync on multiple platforms is a complex problem and sometimes the resolution requires us to have a call rather than exchanging email messages. There are finer details that need to be understood as each platform has their own settings. After seeing your review, I looked at all the email messages that we had exchanged from the time you had setup your account. We have constantly requested you to get on a call to resolve this. My only regret is that it was not communicated to us that you are not getting a favourable time slot for the call. If you are facing an issue that requires attention, we are wiling to have the call at any time based on your convenience. If things can still be sorted out and you are willing to give Sumtracker another chance, please let us know. Thanks Ankit
