Sumtracker Inventory Manager
by Sumtracker · launched
View in Shopify App Store ↗Reviews (127)
Sumtracker has been a great solution for managing our inventory. The platform is intuitive, reliable, and makes complex inventory and bundling much easier to manage. What really stands out, though, is the customer support — the team is incredibly responsive, helpful, and always willing to guide you through any questions or setup. A fantastic inventory solution backed by exceptional support!
Developer reply ·
Thanks for the amazing review Leigh! Our whole team appreciates your kind words.
Switching from Stocky to Sumtracker was a big move after years of using the same system, and learning a new platform is always a challenge. However, Sumtracker’s support has been absolutely amazing. They are incredibly responsive to every single question, no matter how small. On top of that, whenever we've noticed a missing feature that we used to rely on in Stocky, their team has built and updated it within days. I highly recommend Sumtracker!
Great product. Strong customer support. Thanks a lot for the review! We really appreciate the kind words!
Great support and a robust app! A real life saver with the retirement of Stocky. Thanks a lot for the review! We really appreciate the kind words and that we could fit in as a Stocky replacement!
We have used this app for several years. It functions well, and their support team is responsive.
Have had such a great experience with this platform. Customer service has been awesome to work with. They answer quickly and will walk you through step by step how to set this up. Shout out to NAV who has helped make this process smooth. Thank you!
This app is great for us! We have bundles, and it makes it easy to configure them so that our inventory stays correct. Their customer service is very hands-on and does a great job listening and understanding what we are trying to do. A+++
Brilliant inventory and bundling solution!!! I sell customised gift products and have various raw materials and finished goods to account for with many to one or one to many structures. Only sumtracker is able to provide an easy-to-use, practical inventory system which can go live the moment I start the subscription. Help support is also very prompt whenever I have any questions. I've been searching for ideal inventory system for a long time and found that Sumtracker is the best solution I've found so far. Thanks a lot for the wonderful review!! We're glad we could solve the long standing problem you had! We'll keep making Sumtracker better!
A Game-Changer for Inventory Control and Logistics Sumtracker has transformed how we manage our inventory, suppliers, and logistics. It's exciting to eliminate multiple spreadsheets and gain a sense of control over our stock and purchasing while providing visibility to our team. The software is intuitive, and updates helpful. But what stands out most is their customer service. They're highly responsive, attentive to detail, and they've even anticipated our needs before we asked. Highly recommend! Thanks a lot for the wonderful review! We strive to provide an excellent product and services to our clients!
Very helpful support! Thank you Ankit! Thanks a lot for the wonderful review Wendy!
Great software with great pricing Thanks a lot for the great review! We hope continue deliver a great experience to our customers!
Extremely helpful support. Seems to be a good replacement for Stocky since Shopify is sunsetting Stocky. Thanks a lot for your review! I would love to know if you have any feedback for us or how we could've improved your experience.
EXCELLENT APP for fast and accurate syncing between stores and also very useful with product bundles, which I had been doing manually. I did recently decide to close all of my marketplace sites (tired of their fees) so I won't need this app anymore but it was very good while I had it and it is recommended. If I decide to go back to marketplace this is the app I would choose for my syncs. Thanks a lot for the wonderful review :) It's truly an honour to serve clients like you!
I was astonished to find that although there are many inventory management systems, very few both calculate average costs and provide the ability to receive purchase orders. Sumtracker is the most cost-effective option I have been able to find in Shopify's network, and their customer service is highly responsive, communicates clearly, and is helpful. I would happily recommend them, especially if you are a new business. Thanks a lot for the kind words of appreciation :) We strive to continue delivering a great experience.
the app's UI is great and easy to navigate and work with and the support team is amazing, always answering quickly and working to better the experience. Thanks a lot for the kind words of appreciation :) We strive to continue delivering a great experience.
Sumtracker has been the best inventory management solution we’ve tried so far. The platform is easy to work with, the team’s customer service is incredibly responsive, and they’re constantly rolling out new features and improvements. Happy to recommend it to others. Thanks a lot of the kind words of appreciation! We hope to continue serving you in the best possible manner. We have many new upgrades lined up!
Fantastic addition to our workflow, easy setup with excellent functionality and support. Thanks for the review Hippo Blue team! We're glad Sumtracker is working well for you!
I had a trial version of this app to help with purchase orders. I synched the inventory, but did not allow it to make adjustments through the app screen, as all my staff access the inventory from mobile POS. I discovered that every time there was an adjustment in our inventory - adding stock, accepting refunds, etc., after a short period of time (sometimes hours, sometimes days after!) the app would reverse the change, removing the inventory we added or adding inventory we manually removed! This was super frustrating, as then our stock was out. I went through the apps dashboard to try and see a history of changes to know what to fix, but their internal system said there were no changes on the app's part. However, when filtering through the Shopify system, I was able to find 27 times the app reversed our changes - sometimes multiple times for the same product after we fixed it. If I could give this 0 stars, I would. It made extra work for my staff and I, and it was very frustrating that it said it was only synching information when in reality it was adjusting things behind our back, which we did not give it permissions to do. We are sorry to hear about this experience. During the setup process, Sumtracker displays multiple confirmations and warnings that clearly state Sumtracker will act as the master source for inventory in your store. This is a core part of how the sync works — once enabled, Sumtracker maintains inventory accuracy by syncing its records to Shopify, which can override manual changes made outside the app. This behavior is by design and is communicated at several steps before sync is activated. That said, I understand that this may have been overlooked during setup, and I appreciate you sharing this feedback. I do want to note that we did not receive any support ticket or message from your team while this was happening. Had we been contacted, we would have been able to explain the sync behavior, help adjust the settings, or restore inventory levels promptly. We are constantly available for support and offer unlimited assistance with account setup and configuration. If required, we work closely with merchants to ensure everything is set up correctly for their specific workflow. Our support team is still available if you'd like to review your account, reverse any unintended changes, or discuss how the app can work alongside your existing process. Please feel free to reach out to us at support@sumtracker.com.
Sumtracker has been a game changer for our business. We are a manufacturer that utilizes multiple local subcontractors to produce our product. Sumtracker allows us to send PO's to those subcontractors and keep track accurately. The bundle feature of Sumtracker is also extremely helpful, as we use it for the retail side (product bundles), but we also use bundles for keeping track of components that need to be ordered from our subcontractors. The staff is always very helpful when we have questions and are always open to our suggestions. I forsee Sumtracker becoming even more advanced over time, so we are excited to see new features along the way!
This app is straight forward and the support is super fast and helpful. We tried several other similar apps in the last 2 years and nothing came close to Sumtracker. Best inventory management app when you need BOM lists of products / Bundle inventory. Thanks a lot for your review! We're glad to have you back :)
After trying over a handfull of apps Sumtracker finally provided us with a solution for our biggest challenges. The installation and setup went very smooth. Within a few hours I already was on a videocall with one of their staff who was able to answer all of my questions. The price is a bit higher than other apps but everything works and it saves us a lot of time, which is a win! Thank you Thanks a lot for the review Bram! We're here if you need help with anything! Happy New Year!
We have been very satisfied with implementing Sumtracker into our platform as our Stock Management System. The unique bundling function has been a key feature to how we manage stock in form of products and components today. Meanwhile the Inventory tracking, reports and PO system are very easy to work with, while the team behind ST has been prompt to respond and answer any questions we might have. Thanks for the amazing review! We hope to continue to provide a great stock management system!
AWFUL JUST MESSED UP ALL MY STOCK LEVELS Brilliant customer service telling me I'm wrong, I actually uninstalled the app and then attempted it again using another email so check the original install and you will see YOU DID mess up my stock levels. AWFUL CUSTOMER SERVICE AS WELL. Hi, I am sorry for the inconvenience caused here. But we are available to help you fix this. We have the tools and data. We even waited on the support call you had scheduled for 30 minutes without anyone turning up. We have checked your account data. Using Shopify adjustment history, we can show that Sumtracker has not messed up your inventory levels. In fact, Sumtracker did not update any inventory to your store. We also have inventory backups for your account. Kindly allow us to understand what exactly happened. We can fix any issue you are facing related to your inventory levels. Request you to write to us at support@sumtracker.com. Our whole team is available to help you out. Our clients and their data is of utmost important for us.
DELETES YOUR INVENTORY DO NOT USE Hi Nick, We’re sorry to hear about the issue you faced with your inventory. Sumtracker syncs stock based on SKUs, and when many products share the same SKU, all of them will update together. This behavior is shown in multiple warnings during setup, but we understand it can be missed. As soon as you reached out, our team immediately worked on retrieving all your inventory levels exactly as they were in your Shopify account before installing the app. Once we gathered this data, we contacted you through WhatsApp, phone, and email to help restore everything. To fix the inventory on your store, we simply need you to reconnect your Shopify store to Sumtracker so we can apply the correct levels. Without this step, we’re unable to make the changes on your behalf. We’re fully ready to resolve this — we just need your cooperation to proceed. We genuinely care about your experience and are ready to help the moment you get back to us. — Team Sumtracker
I have received outstanding support from Ankit and the team at Sumtracker. They have helped multiple times with calls while we transfer our inventory system over to Sumtracker. I cannot recommend them highly enough.
We’ve been using the Suntracker system for inventory management and are very happy with it. The platform is intuitive, reliable, and easy to use, giving us full and accurate control over our inventory in real time. The customer service and support are also excellent – the team is always responsive, professional, and quick to assist with any question or request.
Developer reply ·
Thanks for the great feedback Ron! Appreciate the kind words! :)
ST has been a huge help in our shop! While all apps have bugs and new versions to learn, ST is consistently working to improve their app and processes. Whenever an issue arises they are extremely helpful with quick replies, personalized video assistance, and great tips. Thanks a lot for the review! We really appreciate your feedback!
The Sumtracker team is always available to help support. Thanks for the acknowledgement! We truly appreciate your support!
Works perfectly, great support, it is all we have been looking for as an inventory management app. Thanks a lot for the review :)
Perfect app for inventory management and for anyone using 'bundles' of products for easy management and costing. Support has also been amazing during our onboarding with quick and detail responses and guidance.
Really great tool for our inventory with highly customizable items that are made out of components. Wonderful customer support! They take time to respond (~24 hours), but they provide great solutions.
UPDATE: I have been using this APP for over a year now, and I still love it just as much! And support for this app is top notch too! Shopify (and eBay etc.) needs more great apps like this! SumTracker is everything I expected it to be, and MORE. Everything literally works flawlessly once you set it up. And it operates FAST too (everything loads quickly in the APP, and changes are updated VERY quickly too). I use it for my Shopify Store and eBay. Very customizable, and just plain works! You can easily update quantity manually, for each product, if needed, or you can use spreadsheets to edit quantity (if needed). Once it is all setup though, you will never HAVE to worry about anything though, other than adding more inventory when you receive shipments from your suppliers (this is very easy to do though - either directly within the APP, or by using spreadsheet uploads). Support for this APP is excellent too. SumTracker is definitely one of the best APP's I have ever used. Well worth every penny!
Developer reply ·
Thanks so much for the great review Matt! We really appreciate your kind words!
Sumtracker is the perfect tool for managing our inventory, PO and anything related to managing our SKUs, bundles and components. We used to be on a 2000$ tool and Sumtracker is equivalent if not better. Until we move to an ERP, I don't see us going anywhere. A lot come from Ankit and his team - they're super responsive and helpful. They want to make their tool better and they want to help you. I've never waited more than 12 hours for an answer. 5 stars and kudos to them
The app works great and the Sumtracker team is so helpful with any questions we have. Issues are quickly resolved and they really listen to customer feedback. We have had a great experience. Thanks for the superb review! We've enjoyed working with the whole team at Beauty Heroes! We love to hear your feedback and work on it!
Staff of the sumtracker helped us a lot whenever we ask a help or to improve some features. Thanks a lot for the review! We really appreciate it!
Great APP. We have multiple listings with the same SKU. sumtracker perfectly manages our inventory. Fast and amazing customer service. Thanks a lot for your review! We really appreciate it :)
Super helpful every time. Great App and even greater support. Thanks a lot for your review! We really appreciate it :)
Great, really helpful and reactive technical assistance!!! Ankit is patient with clear and simple answer of any of your questions! I recommend this app 100%!!!
Ankit and the SumTracker team are exceptionally responsive and supportive. They understand that every business is unique and work diligently to tailor SumTracker to our specific needs, ensuring it integrates seamlessly into our operations. The software is user-friendly, intuitive, and remarkably powerful. The team consistently updates and enhances its features, making SumTracker an indispensable partner for our business. Thanks for the amazing review ClixAuto team! We are super glad you found our support helpful.
Ankit & the team are constantly on the ball with customer support. They have released several updates since we have had the system, which is good to know they are still investing time and improving their system which is one of the main reasons we left our previous management system. Their system solved several major issue we had with our previous inventory management software all at a very competitive price for our market point.
A perfect app for bundles. The team is very responsive to questions.
ST Inventory Management & Sync has been a game-changer for managing our inventory across two Shopify stores. The app runs smoothly and reliably, keeping everything in sync without a hitch. It’s intuitive, efficient, and does exactly what we need it to do. What really sets this app apart is the support team. They’ve gone above and beyond—quickly resolving any issues and even implementing feature suggestions we’ve made. It’s rare to find this level of responsiveness and commitment. Highly recommend this app to anyone looking for a dependable inventory management solution with top-notch support.
Outstanding customer service. This app is far more functional than other inventory apps I have used (Shopify native, Trunk) so it is more complicated to use. Every time I have had a question customer support has promptly walked me through it step by step. I thought that working outside of Shopify would be more cumbersome than it is. I highly recommend this app.
This app is great for tracking inventory for products. Because we are a manufacturing business, the only complaint I have is that it doesn't offer a way to track ingredients and parts of base products and finished products. That would close out our needs for a full inventory tracking system. However, the purchase order capability (which I haven't been able to really use a lot, since we are manufacturing most of our products) is useful and works well. Now that the scanner capabilities are back up on the Inventory screen, we are happy campers. Purely for tracking completed product inventory and integrating with Shopify, we are happy with the product. The customer service team communicates very well, is super helpful, and will do everything they can to help figure out and resolve any issues. It does take some time because I'm in the US so there is a time difference between here and the ST team. Thanks a lot for your review and feedback! We'll surely take this into consideration for our product roadmap.
After looking for months for a solution that could help me separate SKUs in bundles, I finally found Sumtracker. Kush and the team have been extremely helpful in the process, while developoing the Packing List that I needed for the warehouse fulfilment. Really happy with the performance of the app, and how easy it is to use. Thank you Kush and team!
Developer reply ·
Hi Tatiana, thanks a lot for the wonderful feedback!
A lot of the other apps are ok if you are linking by creating new listings yet most of them have problems doing that with existing listings. Sumtracker was one of the easiest syncs I've personally. Also the pricing is more than fair, considering how much time you save manually linking products. Love the UI too, really recommend.
sumtracker has been a great experience for us mostly because of how responsive and helpful they are. they are more than happy to hop on a call at any time and are very solutions orientated. the system is very user friendly and seems to have a lot of positive additions to their roadmap which will eventually make this a more well rounded solution that we are needing.
Excellent support and the app is very helpful for managing all our bundles.
Sumtracker has been essential to our business, we can now seamlessly manage our inventory with hundreds of SKUs across various different warehouses, shops, and sales channels without having to worry that we double sell anything. The team behind Sumtracker is super responsive and often help me out within minutes or max a few hours, and I've given some product feedback which their engineering team has incorporated very quickly. Can highly recommend this to any shop owner struggling to keep their inventory under control.
The app works great. I like that it helps give insight on how products are selling. It is very useful with bundles and adjusting all stock when something sells. We have tried other inventory managent apps which had issues. We highly recommend Sumtracker.
Developer reply ·
Thanks for the amazing review! We appreciate your kind words. We'll continue to evolve Sumtracker to provide maximum value to our clients!
We tried everything to manage our inventory and nothing worked perfectly until we found this app. We tried managing inventory manually, tried using excel and using VBA macros functions to download our inventory/subtract recent orders/and upload the new inventory to each sales channels, we used different apps and different websites, but nothing matched the functionality as much as Sumtracker. This app syncs easily with all your online sales channels and it's super easy to use. The biggest +: you can speak directly to the developer and ask for new functions to be implemented or fix issues that come up. They are really helpful and willing to hear everyone's ideas to improve the app. This app has become essential to our business.
Developer reply ·
Thank you so much James! We really value you as a customer and are ecstatic to hear that you find Sumtracker valuable. We appreciate your review and will continue to provide excellent services. Happy holidays!
Fantastic app that does bundles and multi channel.
Developer reply ·
Thanks a lot for your review Jackson. We are happy that you find Sumtracker useful! Happy Holidays!
This app is fantastic! I would not have been able to track my products without it. Shopify doesn't offer product tracking that subtracts from the main inventory, only from the variant total. Sumtracker fixed this problem for my business. Ankit is always very helpful when you have any questions. Definitely would recommend.
Great for keeping track of packaging materials. Our products when sold have boxes, tissue paper, stickers, koozies, and come with accessories. Instead of knowing product inventory and having to do weekly counts of packing materials, everything is now synced up and we always have an accurate inventory number.
I've used Sumtracker now for about a month - the guys have nailed the functionality and UI simplicity. It's the first time I haven't felt overwhelmed in an inventory management system. After about 1 day of use, I got the basics, counted our warehouse inventory into the app and was able to link our 2 Shopify stores, Etsy and Amazon store. The support is also fantastic - the guys are quick to respond, open to feedback and improving the app for users. I've been through 10+ free trials, this is the one guys. Stop looking. Does everything you need it to do at the right price.
Developer reply ·
Thanks a lot for the amazing review! The whole team at Sumtracker really appreciates it!
so far, so good. I've only been using for a short time as of this review. The positive is that sumtracker support has been amazing. Ankit and team have been super friendly and responsive which is the most important thing for any company in my opinion. They currently nail the customer experience part of business. The app is also super easy to use and i was able to get up and running within just a few days. I've only had a couple small issues and bugs, but like i said, they've been super responsive and have fixes in the pipeline for any bugs/issues i find. The 4 star is because ive only been using for a short time and any small software company is going to have bugs/issue to work out. I'm sure this will turn into a 5 star as i have more time with the software. I look forward to continuing to use this application for my inventory needs.
Highly recommended! Having used Sumtracker for a year now, we can confidently say it's the best inventory management app out there. We've tried others, but nothing compares. The bundles option is a game-changer for our efficiency. One of its standout features is tracking purchase orders with the currency we paid, which keeps our records accurate. The service is top-notch. Ankit and the team are incredibly responsive and accommodating. Overall, Sumtracker has exceeded our expectations. If you need a powerful and user-friendly inventory management solution, Sumtracker is it.
The app is super easy to use. Made our life easier to manage inventory
Fantastic app and great support, very responsive and helpful couldn’t which for more!
Sumtracker solved all of the problems I had trying to use Shopify for both wholesale and retail sales. It allows me to track wholesale/retail inventory with the same SKU, which no one else seemed to be able to do. They've been great to promptly answer every question I have in a timely manner and even meet virtually with me when I need them to. Highly recommend!
Developer reply ·
Thanks for the amazing review! This is the best reward we can get from our customers! We are excited to continue improving our product and services and provide a great experience to all our users.
I can highly recommend this app. Anyone who sells on multiple platforms or marketplaces will love the quick synchronization of inventory. Since I got this app, I haven't had any overselling. It is very easy to use and bundles can also be integrated without any problems. There are also many other functions in the app. Support also responds quickly to problems and was able to help me. Highly Recommended.
Developer reply ·
Thanks a lot for the amazing review! We are working to make Sumtracker the best inventory management app for our users!
This app has been very helpful and has allowed us to link some complex bundles with ease. Very happy with sumtracker.
Developer reply ·
Thanks for the great review Cyd! You've been a really great customer too :)
I've been using sumtracker since the beginning of the year. I had encountered a few problems during that time. Each time I reached out i would get an email a day or so later stating that they could no longer find the error I saw in inventory etc. Their suggestion is to schedule a call to discuss the problem. Only I'm in the US and they wanted me to call them at 3am. The latest problem caused me to oversell 4 different items that previously had been out of stock. The software update on Monday and added inventory to these listings and caused me a huge nightmare. Support took a day to respond once again saying that they didn't see any problem. I had included error numbers and messages. They never did clarify what any of them meant. I though the program had potential but I'd suggest you look elsewhere.
Developer reply ·
Dear Paige We are extremely sorry for the experience you had with Sumtracker. We are constantly trying to improve our services. The inventory sync on multiple platforms is a complex problem and sometimes the resolution requires us to have a call rather than exchanging email messages. There are finer details that need to be understood as each platform has their own settings. After seeing your review, I looked at all the email messages that we had exchanged from the time you had setup your account. We have constantly requested you to get on a call to resolve this. My only regret is that it was not communicated to us that you are not getting a favourable time slot for the call. If you are facing an issue that requires attention, we are wiling to have the call at any time based on your convenience. If things can still be sorted out and you are willing to give Sumtracker another chance, please let us know. Thanks Ankit
Had this app for 9 months now and CAN'T LIVE WITHOUT IT! If you need to sync inventory between 2 or more stores/platforms then this app is a must have. Plus the support from Ankit is fast and they keep adding features to make my job even easier, most recently working on a picklist feature! Love everything about Sumtracker and highly recommend it is great value for the time savings it offers!
Developer reply ·
Thanks for the amazing review :)
I have used multiple inventory management software in the past and this one by far is the easiest to use and the best quality. I haven't come across any bugs or errors. Other platforms I have used in the past seem to have heaps of bugs that is not ideal when tracking inventory. We use this app to bundle products to their components. We have HEAPS of listings on Shopify, eBay and Etsy and it works really well for us. The platform is very intuitive and they are always looking for ways to improve their system. Customer service is also top notch!
Developer reply ·
Thanks so much Amy for the wonderful feedback. We'll continue to work hard to make Sumtracker your favourite app!
I needed an app to sync inventory, including bundles, between Shopify and Etsy. Sumtracker has been brilliant. Very easy to use and set up. I've had a couple of questions and Ankit has been very helpful too. Thank you!
Developer reply ·
Thank you so much Lesley for the kind words! We are really happy that Sumtracker could add value to your business!
I highly recommend this Inventory Control App. We looked at many inventory apps recommended by Shopify but only Sumtracker could do what we needed. We have two brick and mortar boutiques and two online stores on two different platforms. We needed to combine all of our inventory from all of our locations, from two different platforms, into one location because all our inventory is shared by all of our locations. Shopify alone did not fulfill our need. So, we added the Sumtracker App. We had a lot of questions. Kush and Ankit were there for us every step of the way. We had several video conferences with them and many emails. And after all that SUCCESS !!! We were able to update and add our inventory to Sumtracker and now we are so relieved to have all of our inventory controlled in one location but is sold in four locations. Shopify reports tells me which location sold the merchandise while Sumtracker keeps track of our inventory. We are now able to keep better track of what we have in inventory. Thank You Sumtracker !!!!
Developer reply ·
Thank you so much Susan! We are really grateful for your support!
We are very happy with Sumtracker so far. Simple to use but works great in managing our inventory. Support is very helpful and quick to reply.
Developer reply ·
Thanks for the great review! We really appreciate your feedback!
Very nice app. It functions very well and has a nice clean interface that runs smoothly(which was hard to find in our case) The support team has been top notch. They are very responsive and worked hard to solve any problems that I had. I would highly recommend this app for your inventory needs!
Developer reply ·
Thanks for the kind words Jeremy! We appreciate your feedback!
I looked at a few different options for inventory management, including Zoho among others - this one beat them all with its simplicity - it has everything I needed to allow effective inventory tracking and purchase ordering, with no unneeded extras slowing it down. Very easy to install initially with everything syncing up to Shopify perfectly. Well done to the Sumtracker team, thank you.
Developer reply ·
Thanks so much for the wonderful feedback! We really appreciate it. Your review is important to keep inspiring us to make Sumtracker even better!
We use 3 different only platforms to sell our products, and have over 1,000 SKU's ... I'm very happy with this app. It gives us peace of mind when it comes to having all of the platforms up to date with the correct quantities. At first I was wary due to its simplicity ... but now I see the brilliance in its simplicity, as it is simple and clear in a world of complex businesses. But, truly, what I appreciate the most is their hands-on approach to the onboarding. They understand that each business is different, and our thought process and needs are different, so Ankit jumped on a Zoom with me and patiently took the time to answer all questions, and send a follow up email with the links as a reminder of our call. That little effort on their end, saved us tons of hours trying to figure things out. (I am comparing it to the experience with other apps). Thank you, Ankit and team!
Developer reply ·
Thank you so much Maria from all of us at Sumtracker!!
We have extensively tested various systems, and Sumtracker stands out by delivering exceptional results. It combines speed, accuracy, and user-friendliness, providing all the necessary features to efficiently manage purchase orders and inventory across multiple marketplaces. Moreover, it handles bundles flawlessly. The availability of excellent tutorials and a supportive team further enhances the overall experience. We highly recommend Sumtracker as a comprehensive solution."
Developer reply ·
Thank you so much from all of us at Sumtracker! Your review makes all our effort worth it!
What's clear from developer's response is that they have zero interest in fixing their app or discovering what went wrong. He's gotten into a barrage of denials. Ask yourself if something goes wrong do you want debugging or griping? Terrible app, completely f's up your inventory across multiple channels, specifically Etsy. Confuses different shops, pulls products out of archive on Shopify(!), makes stuff active on one Etsy shop when it should be assoc. with another. If you're trying to sync Shopify with Etsy then good luck - over 40 listings are newly renewed across two Etsy shops. What's hilarious about this is that I got two orders on Etsy during the debacle and, yup, you guessed it - inventory didn't update. And these reviews saying "team is responsive?" Fake. Not sure why Shopify is leaving this app up. So the issue with "getting a call" or "getting help" is that the app is gone from my shop. I don't need "help" and no amount of speaking on the phone will fix the issues. And, why would I invite a call where the developer is calling me a liar and saying that my entire review is a lie in emails? Yah, right. App developers need to understand the Etsy platform in order to manage inventory there. In no circumstances should listings be moved from de-active to active without confirmation. In no circumstances should listings be duplicated across Etsy shops - Etsy is very clear about this. Duplicate listing is cause for shop closure - all shops assoc. with same IP. Seriously? Why risk it? Note: edited for succinctness
Developer reply ·
Hey there, First and foremost I feel sorry for the bad experience you had with our app. I am sure there are things which we can improve. However the strong language you have used in unwarranted for. You installed our app yesterday night 11pm (my local time). You gave us a 1 star rating review with abuses today at 1am (my local time). Which is just 2 hours after you had installed the app. Then you sent us an abusive support ticket today at 2am (my local time). I got up and first thing I do is reply you at 6:30am (my local time). I responded in 4.5 hours. I asked you to come for a call so that I can resolve your concerns. You refused to come for a call. UPDATE: I had to mention the timestamps because the reviewer posted that we replied to her support ticket in 48 hours! On catching red handed, she had to edit her review and remove this line. UPDATE: We ran tests to find out what caused the issue raised in the review. We found out that there is a bug in the Etsy API which is sending incorrect results. This has been reported to the Etsy team. We have also updated our system to discard the incorrect data. To clarify, 1. Sumtracker does not sync draft or archived products. We have a help page clearly mentioning that. We only sync active products. 2. Sumtracker will make an inactive Etsy listing, active only if you have available inventory for the product. Which is the logical step to do. This can be confirmed from the 200 plus Etsy sellers who use Sumtracker. 3. Sumtracker cannot create products on any platform. I challenge you to demonstrate that Sumtracker has created duplicate listings on your store. Software systems are complicated and we cannot control if there is an issue in an external system which is unexpected. We have extensively tested our system and implemented additional checks for unexpected behaviours. I hope the reviewer can see the effort we have put in. Sumtracker Team
App is very good, its clean and straightforward, it makes updating and monitoring inventories easier removing the needs to manually update inventories especially we have thousands of products on our stores and sumtracker makes everything easier, also the customer support is fantastic we're able to reach them easily whenever we need assistance. Highly recommend.
App is very good, its clean and straightforward, it makes updating and monitoring inventories easier removing the needs to manually update inventories especially we have thousands of products on our stores and sumtracker makes everything easier, also the customer support is fantastic we're able to reach them easily whenever we need assistance. Highly reccommended.
Sumtracker has been amazing for us. We searched far and wide for a software that could effectively manage our inventory. We do on-demand shirt printing, so Sumtracker's bundling capabilities are critical to our operations. We need to know how many products are possible based on all of the different iterations of apparel blanks and transfers. We tried 5 different softwares before finally finding Sumtracker, and it has made our lives so much easier. Nothing seemed to care for our exact use case, but it became obvious to us very quickly that the Sumtracker team understood exactly what we were looking for. Ankit & the team have provided exceptional service for us - responding within a day to any questions or comments over email, and is always available to jump on a quick call. I highly recommend using Sumtracker for inventory management, it's been amazing to work with.
Developer reply ·
Thanks a lot for leaving a wonderful review Joe! We really appreciate it!
Brilliant app. I've been using it for about 6 months and can genuinely say it's saved me hours. I sell a lot of stock in bundles, on both Shopify and Etsy. Before using SumTracker I was trying to download sales reports and updating stock manually which was time consuming, but at Christmas when sales were high, I'd still run out of stock partway through the day leading to disappointed customers. SumTracker updates both channels with accurate stock in minutes. It was easy to set up and use. Customer service when I've needed it have been really knowledgeable and supportive.
Hi there! I just wanted to take a moment to express my gratitude for the amazing support and help that Sumtracker has provided me and my business. I've been using this app for several months now and it has truly transformed the way I manage my e-commerce store. The features offered by Sumtracker are fantastic and have made my order fulfillment process so much smoother and more efficient. The customizable workflows have allowed me to set up specific processes that fit the unique needs of my business, and the inventory management feature has saved me so much time and headaches. But what really sets Sumtracker apart is the outstanding customer support. Anytime I've had a question or needed assistance, the team has been incredibly responsive and helpful. They truly care about their customers and are always willing to go above and beyond to ensure that we have the best possible experience with their products. Overall, I highly recommend Sumtracker to anyone looking to streamline their e-commerce order fulfillment process.
The Sumtracker team have been so helpful with the entire onboarding process and answering all our queries along the way. Sumtracker as a platform - simplified our inventory management, easy to understand/navigate, enabled us to sync all our stores, super easy to revert to when placing a stock order. Overall, it has been a huge gamechanger for our business. Highly highly recommend this app, especially if you're looking to sync multiple stores.
Developer reply ·
Thanks for the great review Amanda and team! :)
They did it! - The team at Sumtracker finally solved the challenge for us small eCommerce stores with an Inventory management system that actually works. I was literally set up and syncing my stock between Etsy and Shopify in less than an hour! - They have managed to consolidate all the most vital features and offer them in a simple, neat, and clean interface. Awesome job guys!
Developer reply ·
Thanks a lot Jordan! All your comments have been really helpful and are much appreciated!
Super easy app to work with. The team is very responsive. Etsy changed some stuff up, and nothing would sync. However, they worked relentlessly to fix the problem and get everything back up and running correctly. I highly recommend this app if you run inventory on multiple platforms.
Just finished trial and subscribed because its that good! Even in trial, the support is quick and amazing. Its incredible how well this works. It updates instantly. Even making changes to part numbers, it syncs up immediately and does not mess up the bundles already in place. I would love to see the 5k import limit increased. That is the only downside for us with larger stores.
After two year of my inventory being an absolute mess, I found this app and it has been a total game changer. Super easy to set up and use. Finally have my inventory all in one place, integrating with so many sales channels. The customer service is next level. Never have I ever had better customer service with an app than I have with this one. All emails are answered within 24hrs or less, and they are so helpful! Have hopped on video calls and everything. Such a pleasure to work with Sumtrackr I highly recommend this to anyone who is selling in multiple channels and needs to track their inventory.
Developer reply ·
Thanks a lot Michelle! You've made our day :)
Sumtracker has simplified my inventory process and was EXACTLY what my business needed. The platform is very user friendly and the customer support is amazing! I would highly recommend this app for any business. I'm so happy with it!
Developer reply ·
Thanks for the great review Nikki!
LIFESAVER! I have a complex business model with a strange way to manage inventory. I spent hours and hours researching apps and finally came across Sumtracker. It has honestly been game changing for me. The app is soooo easy to use. Set up was easy. The team have been so helpful. They helped on-board me and have been at hand to answer questions. I give this app and the team a 10/10. Best part is....this is the first time in 2 years I have been across my inventory! No unhappy customers plus I am saving money by not over ordering stock.
Developer reply ·
Thanks for the amazing review! Very happy to know that the app has been helpful for you :)