House of Dasein Kink Toys and Apparel

HI there, as discussed earlier we regret that you are not happy with how you the product count is being done. We also regret that you found the need to leave a 1 star review because of a different viewpoint which does not in any way is related to the performance of our app. Here's a brief explanation about the product count: Exportfeed interacts with Shopify in order to extract the assortment and update any iterations of the assortment ( + / - products, stock count, sold, etc) This is a ongoing process in order to deliver accurate product information to Shopify and third party channels. This is exactly the reason why product count is leading for subscription prices. A standard followed among APP developers in the Shopify eco system.

Hi House of Dasein Kink Toys and Apparel, Thank you for supporting tawk.to and for sharing your review in the community! We are happy to know that our Business Messaging Advice team has reached out and walked you through our dashboard. If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

Hi there, Firstly, we apologize for this inconvenience may have caused to your store. I am Ken from FireApps Ali Orders support team, and I did check your concern carefully. Since the issue related to SKU, and our app has no idea about SKU since it's related to Ali Express suppliers, so we highly recommend you to contact Ali Express supplier stocks with their own SKU if they don't have it. This issue will happen again, if your product on Ali Express doesn't have any SKU, thus the solution is please help me to try to find another similar supplier, and override it with new supplier with SKU, then you can simply order your product. Secondly, as I informed you earlier, Ali Pay is not supported with our app. We only accept the normal payment as filled in your bank card issued on Ali Express, and pay for it. If you paid your order with Ali Pay, please help me to contact to Ali Express support team, to let them know this issue clearly, so they can help you to fix this. In case you do not want to contact them, you will need to fill in tracking code manually to our app, so the Order status will be updated. Next, in order to get more understanding more about our Ali Orders app, I suggest you to spend sometimes to check on our Help Center at https://help.fireapps.io/ali-orders. There are plenty of articles there which will help you to understand the flow of our app. Besides, when you switch from another App (for e.g. Oberlo) to our Ali Orders Apps to use, we basically will sync all the information of your product from Shopify to our app. Note that we are not getting any information directly from another Apps to our app. Therefore, as long as those information contained on Shopify > we will sync them to our app. I hope this might be helpful for you. Please send us a ticket to our app chat box if you need some more help. Regards, Ken.