Estuary Herbs

Thanks to Report Pundit, we are finally able to pull the data that we really need from our Shopify store! It is so important to be able to drill down into your customers' buying behavior to know what is working and what isn't, and this app allows us to do just that. The best part is that support is very responsive and helpful. They created several custom columns for us, quickly and effectively. We are happy to pay for this service.

I have used this app for the last 2 years and getting anyone to respond to my tech support requests has always been a challenge but in the last 6 months many major features have broken down such as the after submit feature not showing my message, random 504 error messages after submitting, certain elements not appearing at all etc etc. This app is glitchy and does not perform correctly at all any more. The code is terrible and customer support is even worse. I have been ignored for months about major app malfunctions, I was able to get them to respond to me at some point by getting Shopify to contact them on my behalf but that only worked once, after that they ignored them too and still didn't fix my after submit issue. This has been the absolute worst app and tech support service I have used. Don't use it. It is not worth it!

I am very pleased with this app. It is affordable and works as described for collecting testimonials and reviews. It is easy to use and anytime something has not worked as expected I have had awesome customer service that has resolved my issues. The customer service team is very responsive, kind, and knowledgeable.